Error message when you try to install a Microsoft game: "Error -1607: Unable to install InstallShield Scripting Runtime" (910816)


The information in this article applies to:

  • Flight Simulator X Deluxe
  • Flight Simulator X Standard
  • Microsoft Age of Empires III
  • Microsoft Age of Empires III Expansion: The War Chiefs
  • Microsoft Rise of Nations: Rise of Legends
  • Microsoft Zoo Tycoon 2: African Adventure
  • Microsoft Zoo Tycoon 2: Dino Danger
  • Microsoft Zoo Tycoon 2: Marine Mania

SYMPTOMS

When you try to install a Microsoft game, you may receive the following error message immediately after you start the installation:
Error -1607: Unable to install InstallShield Scripting Runtime

CAUSE

This issue may occur if the user account that you use to install the game does not have administrative rights.

RESOLUTION

To resolve this issue, locate, and then close Idriver.exe and Msiexec.exe. To do this, follow these steps:
  1. Open the Task Manager. To do this, click Start, click Run, type taskmgr, and then click OK.
  2. In the Processes tab, in the Image Name column, find idriver.exe and msiexec.exe.
  3. Select each instance of both processes, and then click End Process.
  4. Click Yes on each Task Manager Warning popup window that you receive.
  5. Close the Task Manager.
If these steps do not resolve the issue, create a new user account that has administrative rights

. Then, use this new user account to install the game.

To create a new user account, use one of the following methods, depending on your installation of Windows XP.

For Windows XP Home Edition or Windows XP Professional Edition when Windows XP is not connected to a domain

  1. Click Start, click Control Panel, and then click User Accounts.
  2. In the Pick a task list, click Create a new account.
  3. Type the name that you want to use for the account. Then, click Next.
  4. Click Administrator to select the account type, and then click Create Account.

For Windows XP Professional Edition when Windows XP is connected to a domain

  1. Click Start, click Control Panel, and then click User Accounts.
  2. On the Users tab, click Add.
  3. Type a name for your user account, your full name, and a description for your account.
  4. If your computer is set up as part of a client/server network, type the domain name, and then click Next.

    Note If your computer is set up as an individual computer (without a network) or is in a peer-to-peer network, you do not have to provide a domain name.
  5. Type a user password. Then, type the user password again to confirm it.

    Important Passwords are case sensitive. For example, "MyPassword" and "mypassword" are treated as two different passwords.
  6. Click Next.
  7. Select Other. Administrators for the level of access. Then, click Finish.

MORE INFORMATION

For more information about how to troubleshoot error 1607, click the following article numbers to view the articles in the Microsoft Knowledge Base:

888019 You may receive a "1607:Unable to install InstallShield Scripting Runtime" error message when you try to install software in Windows XP

873281 When you install Money or Games for Windows you receive an error message that includes error 1305, 1308, or 2263, or you receive another Windows Installer error message

Alternatively, visit the following InstallShield Web site:

http://consumer.installshield.com/kb.asp?id=q108340

Microsoft provides third-party contact information to help you find technical support. This contact information may change without notice. Microsoft does not guarantee the accuracy of this third-party contact information.
Modification Type:MajorLast Reviewed:10/10/2006
Keywords:kberrmsg kbsetup kbtshoot KB910816 kbAudEndUser
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