Summary record (.sum) files are not deleted from a child primary site that is not the central site in Systems Management Server 2003 (910805)


The information in this article applies to:

  • Microsoft Systems Management Server 2003

SYMPTOMS

You may notice that a backlog of summary record (.sum) files are not deleted in the \sms\inboxes\swmproc.box folder of a child primary site that is running Microsoft Systems Management Server 2003 if the following conditions are true:
  • The child primary site is not the central site.
  • The child primary site has the software metering feature enabled.

CAUSE

This problem occurs because the .sum files are not deleted as expected when the maximum number of retries has been reached. The software metering processor will try again to process a summary record (.sum) file for a client that no longer exists a certain number of times. As soon as the retry limit is reached, the .sum file is forwarded to the parent primary site. If the child site is not the central site, the file is not deleted from the \sms\inboxes\swmproc.box folder as expected.

WORKAROUND

To work around this issue, manually delete the old .sum files in the \sms\inboxes\swmproc.box folder on the child primary site.

STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

MORE INFORMATION

If the software metering processor cannot process a summary record (.sum) file for a client that no longer exists, you will see the following log entry in the Swmproc.log file:
Imported 5618 summary records 
CSoftwareMeteringProcessor::ProcessSummarizedUsageData - ERROR: Unable to import summary data from file, missing a machine. 
Maximum retries reached for summary file, abandoning file and continuing with summary import. 
STATMSG: ID=5617 SEV=E LEV=M SOURCE="SMS Server" COMP="SMS_SOFTWARE_METERING_PROCESSOR" SYS=DLES77 SITE=NAR PID=26812 TID=23060 GMTDATE=Sun Aug 28 10:15:26.725 2005 ISTR0="" ISTR1="" ISTR2="" ISTR3="" ISTR4="" ISTR5="" ISTR6="" ISTR7="" ISTR8="" ISTR9="" NUMATTRS=0 
Forwarding file to parent site 'TIP'
Modification Type:MajorLast Reviewed:1/12/2006
Keywords:kbtshoot kbBug kbSMSMetering kbprb KB910805 kbAudITPRO
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