An SMS 2003 Inventory Tool for Microsoft Updates (ITMU) update may be unsuccessful when both Automatic Updates and ITMU are configured to update a client computer (910748)


The information in this article applies to:

  • Microsoft Systems Management Server 2003

SYMPTOMS

Consider the following scenario:
  • Both Automatic Updates and Microsoft System Management Server (SMS) 2003 Inventory Tool for Microsoft Updates (ITMU) are configured to update a client computer.
  • System Management Server 2003 ITMU starts to deploy an update to a client computer.
  • Automatic Updates starts Windows Update to download an update.
In this scenario, the SMS 2003 ITMU update may be unsuccessful.

CAUSE

This problem occurs because both Automatic Updates and ITMU use the CopyToCache function to copy an update to the internal Windows Update download cache.

For more information about the CopyToCache function, visit the following Microsoft Web site:

http://msdn.microsoft.com/library/default.asp?url=/library/en-us/wua_sdk/wua/iupdate2_copytocache.asp

WORKAROUND

To work around this problem, set Automatic Updates on the client computer to Notify but do not download or install. The SMS ITMU tool requires Automatic Updates to run. If you disable Automatic Updates, you would prevent the ITMU tool from functioning. By setting the Automatic Updates to Notify but do not download or install, you keep the service running while also preventing the problem that is described in this article.

STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

MORE INFORMATION

When this problem occurs, entries that are similar to the following appear in the WindowsUpdate.log file:
<Date>  <Time>  1260  74c  DnldMgr  * Update is not allowed to download due to regulation.
<Date>  <Time>  1260  74c  DnldMgr  *********** DnldMgr: New download job [UpdateId = {19BE7AEC-E02B-4F0A-B7A7-EAB0E2351528}.100] ***********
.
<Date>  <Time>  1252  6cc  DnldMgr  *********** DnldMgr: Copy update to cache [UpdateId = {19BE7AEC-E02B-4F0A-B7A7-EAB0E2351528}.100] ***********
<Date>  <Time>  1252  6cc  DnldMgr  * Update currently being downloaded.
<Date>  <Time>  1252  6cc  DnldMgr  * WARNING: Copy update to cache failed with exit code = 0x80240009
<Date>  <Time>  1188  b68   COMAPI  WARNING: ISusInternal::CopyUpdateToCache failed, hr=80240009
Modification Type:MajorLast Reviewed:5/17/2006
Keywords:kbtshoot kbBug kbSMSUpdates kbprb KB910748 kbAudITPRO
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