Error message when you click an Office document in the Groove Files tool: "The selected file can not be previewed" (910254)

RESOLUTION

Warning Serious problems might occur if you modify the registry incorrectly by using Registry Editor or by using another method. These problems might require that you reinstall your operating system. Microsoft cannot guarantee that these problems can be solved. Modify the registry at your own risk.

To resolve this problem, reinstall the Outside In Viewers. To do this, follow these steps:

1. Quit Groove.
2. Visit the following Groove Networks Web site:

   http://www.groove.net/extras/fileviewers/?viewerpackage=2

3. Click Download, and then follow the installation process. Continue through any errors that may occur.
4. Open a Command Prompt window, and then change to the \Inso directory. If the default installation paths were used, and the initial installation was Groove Workspace 2.0 or a later version of Groove, you can change to the \Inso directory by using the following command:

   cd \Program Files\Groove Networks\Groove\Data\ToolData\groove.net\Inso

5. Type regsvr32 outsidex.ocx, and then press ENTER.
6. Restart Groove, and then try to click an Office document in the Files tool.

If you still cannot view the files, the Outside In Viewers may have been previously installed to a different location. When you register the Outsidex service, the registry key that the file viewers use is not corrected. To correct the registry key, follow these steps:

1. Quit Groove.
2. Click Start, click Run, type regedit, and then click OK.
3. Locate and then click one of the following subkeys:

   HKEY_LOCAL_MACHINE\SOFTWARE\Oix\OutsideX
   HKEY_LOCAL_MACHINE\SOFTWARE\InsoOutsideX

4. Double-click the FilterPath registry entry.
5. Make sure that the following value is used for this filter path:

   C:\Program Files\Groove Networks\Groove\Data\ToolData\groove.net\Inso\Filters

6. Restart Groove.