You may receive a "The request contains no certificate template information" error message when you submit a CSR to an enterprise CA by using the Certification Authority Microsoft Management Console (MMC) snap-in in Windows Server 2003 (910249)

SYMPTOMS

In Microsoft Windows Server 2003, when you use the Certification Authority Microsoft Management Console (MMC) snap-in to submit a certificate signing request (CSR) to an enterprise certification authority (CA), you may receive the following error message:

Certificate Request Processor

The request contains no certificate template information. 0x80094801 (-2146875391)
Denied by Policy Module 0x80094801, the request does not contain a certificate template extension or the Certificate Template request attribute.

The message indicates that there is no certificate template information in the request. However, there is no option in the Certification Authority MMC snap-in to select a certificate template.

Note Stand-alone CAs do not use certificate templates. Therefore, this issue occurs only when you use the Certification Authority MMC snap-in to request a certificate from an enterprise CA.

RESOLUTION

To resolve this issue, use an alternative method to request certificates from an enterprise CA. For more information, visit the following Microsoft Web page:

http://www.microsoft.com/technet/prodtechnol/windowsserver2003/technologies/security/advcert.mspx

The "Advanced Certificate Enrollment and Management" white paper describes various methods for requesting certificates from an enterprise CA. For example, you can request certificates by using the Web-based CA interface, by creating .inf files that contain certificate information, by using the Certreq.exe utility, and by using the Certutil.exe utility.

MORE INFORMATION

Technical support for Windows x64 editions

Your hardware manufacturer provides technical support and assistance for Microsoft Windows x64 editions. Your hardware manufacturer provides support because a Windows x64 edition was included with your hardware. Your hardware manufacturer might have customized the Windows x64 edition installation with unique components. Unique components might include specific device drivers or might include optional settings to maximize the performance of the hardware. Microsoft will provide reasonable-effort assistance if you need technical help with your Windows x64 edition. However, you might have to contact your manufacturer directly. Your manufacturer is best qualified to support the software that your manufacturer installed on the hardware.

For product information about Microsoft Windows XP Professional x64 Edition, visit the following Microsoft Web site:

http://www.microsoft.com/windowsxp/64bit/default.mspx

For product information about Microsoft Windows Server 2003 x64 editions, visit the following Microsoft Web site:

http://www.microsoft.com/windowsserver2003/64bit/x64/default.mspx