SYMPTOMS
When you generate an Exchange Mailbox Manager report from a computer that is running Microsoft Exchange Server 2003 Service Pack 2 (SP2), the report displays incorrect information. Both of the following symptoms occur:
- The Mailbox Manager report displays incorrect information about the size of data in the mailbox.
- The Mailbox Manager report incorrectly displays "null" instead of the correct number of kilobytes (KB) or megabytes (MB).
For example, Exchange Server 2003 SP2 generates a Mailbox Manager report that is similar to the following:
Started Processing mailboxes at <date> <time>
----------
Cleaning Mailbox Administrator@example.com
Recipient Policy: Mbox Manager
Folder / Contents: 0 Items (0.00 KB)
Folder / Contents: 0 Items (0.00 KB)
Folder / Done: 0 Items Processed, 0 Items Would Be Moved or Deleted (0 (null))
Folder /Inbox Contents: 11 Items (61.00 KB)
Folder /Inbox Contents: 11 Items (61.00 KB)
Folder /Inbox Done: 0 Items Processed, 7 Items Would Be Moved or Deleted (42 (null))
Folder /Outbox Contents: 0 Items (0.00 KB)
Folder /Outbox Contents: 0 Items (0.00 KB)
Folder /Outbox Done: 0 Items Processed, 0 Items Would Be Moved or Deleted (0 (null))
Folder /Sent Items Contents: 5 Items (17.00 KB)
Folder /Sent Items Contents: 5 Items (17.00 KB)
Folder /Sent Items Done: 0 Items Processed, 5 Items Would Be Moved or Deleted (17 (null))
Mailbox Administrator@example.com Contents (before processing): 16 Items (77.00 KB)
Mailbox Administrator@example.com Done: 4 Folders Processed, 12 Items Would Be Moved Or Deleted (58 (null))
RESOLUTION
Hotfix information
A supported hotfix is now available from Microsoft, but it is only intended to correct the problem that is described in this article. Only apply it to systems that are experiencing this specific problem. This hotfix may receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next Microsoft Exchange Server 2003 service pack that contains this hotfix.
To resolve this problem immediately, contact Microsoft Product Support Services to obtain the hotfix. For a complete list of Microsoft Product Support Services telephone numbers and information about support costs, visit the following Microsoft Web site:
Note In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The usual support costs will apply to additional support questions and issues that do not qualify for the specific update in question.
Prerequisites
No prerequisites are required to apply this hotfix.
Restart requirement
You do not have to restart the computer after you apply this hotfix.
Hotfix replacement information
This hotfix does not replace any other hotfixes.
File information
The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the
Time Zone tab in the Date and Time tool in Control Panel.
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| Mad.exe | 6.5.7650.8 | 8,920,064 | 03-Dec-2005 | 09:47 | x86 | SP2 |