Project Web Access cannot synchronize a user when you add a new resource from Active Directory in Project Professional 2003 (909913)


The information in this article applies to:

  • Microsoft Office Project Professional 2003
  • Microsoft Office Project Standard 2003

SYMPTOMS

You add a new resource from Active Directory by using the Insert New resource from Active Directory menu in Microsoft Office Project Professional 2003. When you do this, Microsoft Project Web Access (PWA) cannot synchronize a user.

CAUSE

This problem may occur if a user's relative distinguished name (also known as RDN) differs from the user's display name.

RESOLUTION

A supported hotfix is now available from Microsoft, but it is only intended to correct the problem that is described in this article. Only apply it to systems that are experiencing this specific problem. This hotfix may receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next Office 2003 service pack that contains this hotfix.

To resolve this problem immediately, contact Microsoft Product Support Services to obtain the hotfix. For a complete list of Microsoft Product Support Services telephone numbers and information about support costs, visit the following Microsoft Web site:

http://support.microsoft.com/contactus/?ws=support

Note In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The usual support costs will apply to additional support questions and issues that do not qualify for the specific update in question. The global version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.
File nameFile versionFile sizeDateTimePlatform
Office2003-kb899341-glb.exe11.0.8012.06,556,92006-Feb-200621:15x86

STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

MORE INFORMATION

After you apply this hotfix, future problems are prevented. However, this hotfix will not fix any resource names that are already in the problem state. To fix resource names that are already in the problem state, the PWA administrator must manually change the names in the Enterprise Resource Pool so that they match the display names in Active Directory. For more information, click the following article number to view the article in the Microsoft Knowledge Base:

824684 Description of the standard terminology that is used to describe Microsoft software updates

Modification Type:MinorLast Reviewed:7/26/2006
Keywords:kbProject2003PreSP2fix kbExpertiseInter kbfix kbBug kbQFE kbpubtypekc KB909913 kbAudITPRO kbAudKnowledgeWorker
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