The Microsoft CRM 1.2 Web client may stop responding, and then the Microsoft CRM 1.2 server may stop responding, when a user tries to run Microsoft CRM Sales for Outlook (909443)

CAUSE

This problem may occur if the user is a member of many groups in the Active Directory directory service. Because of the many interactions between the Microsoft CRM client and Microsoft Internet Information Services (IIS) to resolve the groups, heap corruption occurs in the IIS process (W3wp.exe). Therefore, IIS cannot send back the initialization information to the Microsoft CRM 1.2 client. If the user ends the Outlook process and repeats the Outlook client Offline process several times, IIS will no longer have available threads. Therefore, IIS stops serving pages for the Microsoft CRM application pool. IIS must then be reset.

RESOLUTION

Hotfix information

A supported hotfix is now available from Microsoft, but it is only intended to correct the problem that is described in this article. Only apply it to systems that are experiencing this specific problem. This hotfix may receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next version of Microsoft CRM that contains this hotfix.

To resolve this problem immediately, contact Microsoft Product Support Services to obtain the hotfix. For a complete list of Microsoft Product Support Services telephone numbers and information about support costs, visit the following Microsoft Web site:

http://support.microsoft.com/contactus/?ws=support

Note In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The usual support costs will apply to additional support questions and issues that do not qualify for the specific update in question.

Installation information

Install this hotfix on computers that are running Microsoft CRM 1.2 server.

Prerequisites

There are no prerequisites to install this hotfix.

Removal information

You cannot remove this hotfix.

Restart requirement

If you are prompted, restart the computer after you install the hotfix.

File information

The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.

File name	File version	File size	Date	Time
Addfields.aspx	Not Applicable	8,680	29-Sep-2005	15:22
Crmmsg.dll	1.2.3297.123	16,088	07-Sep-2005	19:52
Crmsecurity.dll	1.2.3297.203	158,432	19-Oct-2005	21:42
Field-memo.aspx	Not Applicable	9,376	29-Sep-2005	15:22
Field-number.aspx	Not Applicable	11,474	19-Oct-2005	19:18
Kb888331.dll	1.2.3297.106	10,976	19-Oct-2005	21:37
Kb892352.dll	1.2.3297.105	10,976	19-Oct-2005	21:37
Kb898055.dll	1.2.3297.103	10,976	19-Oct-2005	20:37
Kb909443.dll	1.2.3297.101	10,976	19-Oct-2005	21:37
Mscrmcustom.dll	1.2.3297.204	121,568	07-Sep-2005	19:52
Publish.xml	Not Applicable	12,123	19-Oct-2005	19:18
Crmsecurity.dll	1.2.3297.203	158,432	19-Oct-2005	21:42
Crmhotfix.cdf	Not Applicable	4,215	20-Oct-2005	20:31
Mscrmcustom.dll	1.2.3297.204	121,568	07-Sep-2005	19:52
Updspapi.dll	6.1.22.0	371,936	07-Sep-2005	18:53