A 10702 status message appears on the Systems Management Server 2003 site server (909388)


The information in this article applies to:

  • Microsoft Systems Management Server 2003 SP2

Beta Information

This article discusses a Beta release of a Microsoft product. The information in this article is provided as-is and is subject to change without notice.

No formal product support is available from Microsoft for this Beta product. For information about how to obtain support for a Beta release, see the documentation that is included with the Beta product files, or check the Web location where you downloaded the release.

SYMPTOMS

When you run a hardware inventory in Microsoft Systems Management Server (SMS) 2003, a 10702 status message that is similar to the following appears on the SMS 2003 site server:Date: date
Type: Milestone
Time: time
Severity: Warning
Site code: site code
Message ID: 10702
System: client computer name
Component: Hardware Inventory Agent
Description:
The agent encountered an error while querying WMI to collect data from this computer. The first query to fail was "SELECT __CLASS, __PATH, __RELPATH, Description, PatchID, UpdateID FROM Win32Reg_AdvCliUpdates".Additionally, a warning entry that is similar to the following may be logged in the InventoryAgent.log file on the Advanced Client computer:Unknown error encountered processing an instance of class Win32Reg_AdvCliUpdates: 80041001]LOG]!><time="Time" date="Date" component="InventoryAgent" context="" type="2" thread="3268" file="collectiontask.cpp:549"

CAUSE

This problem occurs when the following conditions are true:
  • No updates are installed on the Advanced Client computer.
  • The reporting setting of the Win32Reg_AdvCliUpdates class is TRUE.

WORKAROUND

To work around this problem, set the reporting setting of the Win32Reg_AdvCliUpdates class to FALSE. To do this, follow these steps:
  1. Open the Sms_def.mof file in Notepad.

    You can find this file in the %systemdrive%\SMS\Inboxes\Clifiles.scr\Hinv folder.
  2. In the "class Win32Reg_AdvCliUpdates" section, change "SMS_Report (TRUE)" to the following:

    SMS_Report (FALSE)

  3. Save the Sms_def.mof file, and then quit Notepad.

STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

MORE INFORMATION

Microsoft Systems Management Server 2003 Service Pack 2 adds new functionality to collect Advanced Client update data from the registry. The Win32Reg_AdvCliUpdates class is added. By default, the reporting setting of this class is FALSE.
Modification Type:MajorLast Reviewed:11/16/2005
Keywords:kberrmsg kbtshoot kbSMSInventory kbSMSClients kbSMSReporting kbprb KB909388 kbAudITPRO
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