Xbox 360: Audio issues when you use the Xbox 360 VGA HD AV Cable (909337)


The information in this article applies to:

  • Microsoft Xbox 360
  • Microsoft Xbox 360 VGA HD AV Cable
  • Xbox Video Game System

SYMPTOMS

When you use the Xbox 360 VGA HD AV Cable to connect the Xbox 360 console, the sound may not play or the sound may be distorted.

CAUSE

This issue may occur if the following conditions are true:
  • The VGA cable is not connected correctly.
  • The Xbox Dashboard settings are not configured correctly.
  • The VGA cable is faulty or is damaged.

THINGS TO TRY

  1. Determine whether the symptom occurs with only one or two discs, or if the symptom occurs with more than two discs. If this symptom occurs with only one or two discs, search the Microsoft Knowledge Base for known issues for the particular discs. If no known issues exist, return the discs to the retailer.
  2. Determine whether you are trying to connect digital or to analog audio sound. Verify that the correct connection is used. For more information about how to configure your audio settings, click the following article number to view the article in the Microsoft Knowledge Base:

    906660 Xbox 360: How to configure Xbox 360 audio settings

  3. Verify that you are using a Microsoft-licensed or a Microsoft-compatible AV cable. If this is not the case, contact the manufacturer for help connecting the AV cable or obtain a Microsoft-licensed or a Microsoft-compatible AV cable.
  4. Verify that the console is connected correctly.
    • Verify that the speakers are on and the volume is up.
    • Verify that the cables are firmly and correctly connected. For more information about how to connect cables, see the "More Information" section.
    • If you connect your console to a computer audio adapter, verify that the cable is connected to the correct input connector on the sound card. Also, verify the audio settings on your computer. Verify that the audio input is not muted or turned down.
    • If you connect your console to a computer audio adapter and you cannot hear sound, connect the console directly to a TV.
    • If you have access to another TV or computer, connect the console to a different TV or computer.
  5. If you can only hear mono sound or if sound comes from only some speakers, verify that the correct option is selected in the Xbox Dashboard. To select the audio options, follow these steps:
    1. Move to the System section of the Xbox Dashboard.
    2. Select Console Settings, and then select Audio to change your audio output settings.
    3. Select Digital Stereo, select Dolby Digital 5.1, or select Dolby Digital with WMA Pro sound.
    4. If this does not resolve the issue, contact the stereo hardware manufacturer for more help.
  6. If steps 1 through 5 do not resolve the issue, the cable may be faulty and may have to be replaced.
  7. If the replacement cable does not resolve the issue, The Xbox 360 console may be faulty. Microsoft may have to service the console.

MORE INFORMATION

  1. Verify that the input selection is correct on your audio hardware device or on the TV.
  2. Verify that the cables are plugged in correctly.
  3. Verify that the TV or monitor uses the correct input channels. Common names for Input Selection include the following:
    • Input Select
    • Aux
    • Video
    • Input
    • Line
    • Line In
    • Source
    • In
    • Ext
    • BNC (PC Monitor)
    • D-Sub (PC Monitor)
    Typically, you can find the Input Select menu by using one of the following methods:
    • Look for a hidden panel on the front of the TV or VCR.
    • Look for a button on the original remote control.
    • Look for a button on the original remote control.
    • Use the on-screen menu option.
Modification Type:MinorLast Reviewed:10/2/2006
Keywords:kbxboxext kbXboxPeripherals kbXboxConsole kbXbox360AmericasPortal kbXbox360EuropePortal kbXbox360PacRimPortal kbPubTypeKC kbtshoot KB909337
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