Xbox 360: You receive the "Can't Contact PC" error message (909168)

The information in this article applies to:

Microsoft Xbox 360
Microsoft Xbox 360 Wireless Networking Adapter
Microsoft Windows XP Media Center Edition
Xbox Video Game System

SYMPTOMS

When you try to connect an Xbox 360 console to a Microsoft Windows XP Media Center-based computer, you receive the following error message:

Can't Contact PC

Your console can't contact your PC with Windows Media Center. Make sure your PC is on and connected to the network.

[Try again]
[Network Settings]

[Y- Set up a new connection]
[B- Back]
[A- Select]
[X- Cancel]

CAUSE

This issue occurs because the Xbox 360 console cannot connect to the Windows XP Media Center-based computer on the network.

THINGS TO TRY

Verify that you connected the Windows XP Media Center-based computer and the Xbox 360 console to the same network.
Make sure that you turn on the computer and the console.
The correct firewall ports may not be open on the Media Center-based computer. For more information, click the following article number to view the article in the Microsoft Knowledge Base:
911728 Xbox 360: Firewall ports that you must open when you connect an Xbox 360 console to a Windows Media Center-based computer

MORE INFORMATION

This issue occurs when you follow these steps in the order that they appear in:

You previously connected the console and the computer on the same network.
You connected the Xbox 360 console to a different wireless network.
You connected the console and the computer on the same network again.

Modification Type:	Minor	Last Reviewed:	10/9/2006
Keywords:	kbxboxext kbXboxPeripherals kbXboxConsole kbtshoot kbXbox360PacRimPortal kbXbox360EuropePortal kbXbox360AmericasPortal kbPubTypeKC kbinfo KB909168