The Mshta.exe process does not close when you exit an HTML application that is published on a Terminal Server that is running Windows Server 2003 (909096)



The information in this article applies to:

  • Microsoft Windows Server 2003, Enterprise Edition for Itanium-based Systems
  • Microsoft Windows Server 2003, Enterprise Edition
  • Microsoft Windows Server 2003, Standard Edition

SYMPTOMS

From a remote desktop session, you exit a Microsoft HTML application (HTA) that is published as a program on a Terminal Server. The Terminal Server is running Microsoft Windows Server 2003. After you exit the HTA program, it may appear to close. However, the Mshta.exe process that runs the HTA program does not close, although the process stops responding.

CAUSE

This problem occurs because the Mshtml.dll file does not receive the correct Windows message to close. This problem occurs when an HTA is run as a published program in a Terminal Services environment.

RESOLUTION

Service pack information

To resolve this problem, obtain the latest service pack for Windows Server 2003. For more information, click the following article number to view the article in the Microsoft Knowledge Base:

889100 How to obtain the latest service pack for Windows Server 2003

Hotfix information

A supported hotfix is now available from Microsoft, but it is only intended to correct the problem that is described in this article. Only apply it to systems that are experiencing this specific problem. This hotfix may receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next Windows Server 2003 service pack that contains this hotfix.

To resolve this problem immediately, contact Microsoft Product Support Services to obtain the hotfix. For a complete list of Microsoft Product Support Services telephone numbers and information about support costs, visit the following Microsoft Web site:Note In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The usual support costs will apply to additional support questions and issues that do not qualify for the specific update in question.

Prerequisites

No prerequisites are required.

Restart requirement

You must restart Terminal Services on the Windows Server 2003-based computer after you apply this hotfix.

Hotfix replacement information

This hotfix does not replace any other hotfixes.

File information

The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.
Windows Server 2003, x86-based versions
File nameFile versionFile sizeDateTimePlatform
Mshtml.dll6.0.3790.4432,934,27212-Nov-200502:49x86
Windows Server 2003, Itanium-based versions
File nameFile versionFile sizeDateTimePlatformService branch
Mshtml.dll6.0.3790.4438,241,66411-Nov-200513:16IA-64RTMQFE
Wmshtml.dll6.0.3790.4432,934,27211-Nov-200513:19x86WOW

MORE INFORMATION

Steps to reproduce the problem

To reproduce this problem, save the following code to a file that is named Test.hta. After you do this, use a remote desktop Terminal Services session to host the Test.hta file as a published program under the Mshta.exe process.
<HTML>
<HEAD>
<title>System2 UAT</title>
<HTA:Application
 Border = Thin
 BorderStyle = Complex
 ShowInTaskBar = Yes
 MaximizeButton = No
 MinimizeButton = Yes
 Scroll = No
 BorderStyle = Static
 Selection = No
 Caption = Yes
 Navigable = Yes
>
</HEAD>
<Script Language ="VBScript">
 
Sub window_OnLoad
 Window.ResizeTo 500,500
 document.all.FrameArea.innerHTML = "<iFrame ID=Test width=500 height=100 src=""c:\shortcuts""></iFrame>"
 ' document.all.test.src = "file:///c:\shortcuts"
End Sub
 
Sub window_onunload
 MsgBox "Thank you for using the System today!",vbOkOnly+vbInformation,"Goodbye!"
End Sub
 

Function LogOff()
 document.all.FrameArea.innerHTML = "Bye Now"
 window.close
End Function
 
</Script>
 
<BODY>
 <input type=BUTTON value="Log Off Now" ID="Exit" onClick="Logoff()">
 <BR><BR>
 <HR>
 <DIV ID="FrameArea">
 
</DIV>
</BODY>
</HTML>
For more information, click the following article number to view the article in the Microsoft Knowledge Base:

824684 Description of the standard terminology that is used to describe Microsoft software updates


Modification Type:MinorLast Reviewed:7/26/2006
Keywords:kbQFE kbHotfixServer kbWinServ2003preSP1fix kbBug kbfix kbpubtypekc KB909096 kbAudDeveloper kbAudITPRO