A meeting request acceptance message from a Lotus Notes user generates an NDR, and the acceptance message is stuck in the local delivery queue in Exchange Server 2003 (909068)

SYMPTOMS

Consider the following scenario. A Microsoft Outlook user forwards a meeting request to a Lotus Notes user. When the Lotus Notes user accepts the meeting request, an e-mail message is sent to the originator of the meeting request. However, the acceptance message never reaches the recipient. The Lotus Notes user receives a non-delivery report (NDR) message. Additionally, the acceptance message of the Lotus Notes user is stuck in the local delivery queue of the Microsoft Exchange Server 2003 server that hosts the mailbox of the recipient. The following event is logged in the Application log:Event ID: 327
Event Type: Warning
Event Source: MSExchangeTransport
Event Category: Exchange Store Driver
Date: Date
Time: Time
User: Not applicable
Computer: Computer_Name
Description: The following call : EcSetFileHandleProp to the store failed. Error code : -2147417836. MDB : b8ef8c9e-2fe0-4ecc-be8d-e8d00030fe10. FID : . MID : . File : Q:\Exchsrvr\Mailroot\vsi 1

RESOLUTION

Hotfix information

A supported hotfix is now available from Microsoft, but it is only intended to correct the problem that is described in this article. Only apply it to systems that are experiencing this specific problem. This hotfix may receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next Exchange Server 2003 service pack that contains this hotfix.

To resolve this problem immediately, contact Microsoft Product Support Services to obtain the hotfix. For a complete list of Microsoft Product Support Services telephone numbers and information about support costs, visit the following Microsoft Web site:

http://support.microsoft.com/contactus/?ws=support

Note In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The usual support costs will apply to additional support questions and issues that do not qualify for the specific update in question.

Hotfix installation information

The message will be delivered correctly if the Attendee:mailto field in the message is populated by the sending program. However, after you apply the hotfix, non-delivered messages are deleted from the local delivery queue, as expected.

Microsoft Exchange Server 2003 SP1

Prerequisites You must install Microsoft Exchange Server 2003 Service Pack 1 (SP1) before you apply the hotfix. For more information, click the following article number to view the article in the Microsoft Knowledge Base:

836993 How to obtain the latest service packs for Exchange Server 2003

Restart requirement You do not have to restart the computer after you apply the hotfix. However, the Microsoft Exchange Information Store service and all dependent services will be restarted.Hotfix replacement information This hotfix does not replace any other hotfixes.File information The global version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.

File name	File version	File size	Date	Time	Platform
Excdo.dll	6.5.7233.59	3,648,000	23-Nov-2005	03:51	x86
Mdbmsg.dll	6.5.7233.59	3,270,144	23-Nov-2005	03:50	x86
Redir.asp	Not applicable	3,304	04-Jun-2005	01:56	Not applicable
Store.exe	6.5.7233.59	5,201,408	23-Nov-2005	17:08	x86

Microsoft Exchange Server 2003 SP2

Prerequisites You must install Microsoft Exchange Server 2003 Service Pack 2 (SP2) before you apply the hotfix. For more information, click the following article number to view the article in the Microsoft Knowledge Base:

836993 How to obtain the latest service packs for Exchange Server 2003

Restart requirement You do not have to restart the computer after you apply the hotfix.Hotfix replacement information This hotfix does not replace any other hotfixes.File information

File name	File version	File size	Date	Time	Platform
Excdo.dll	6.5.7650.14	3,629,056	20-Dec-2005	05:17	x86

The global version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.