The following table lists the updates that have been released for general distribution. To view the specific article that is associated with the update, click the link to see the Microsoft Knowledge Base article that is listed in the table. To download one or more of the updates that are listed in this article, visit the following Microsoft Web site:
| Link to KB article | Article title |
| 921467 | An update to the online Help files for Microsoft CRM 3.0 was released July 5, 2006 |
| 921653 | The Microsoft Dynamics CRM client for Outlook stops responding when you promote an e-mail message |
| 921621 | You can create and send a Quick Campaign even though you log on to Microsoft Dynamics CRM 3.0 as a user who does not have privileges for the Campaign entity |
| 919354 | You cannot create follow-up activities from an activity form in Microsoft Dynamics CRM 3.0 after you install the hotfix that is described in Knowledge Base article 912153 |
| 921890 | Error message when you use the Advanced Find feature to look up Quick Campaign items in Microsoft Dynamics CRM 3.0: "The root element is missing" |
| 920815 | You cannot send an e-mail message from another user account when you use the "Send Direct E-mail" functionality in Microsoft Dynamics CRM 3.0 |
| 920929 | The owner of the quote, of the order, or of the invoice does not match the owner of the opportunity when you add a quote, an order, or an invoice to an opportunity in Microsoft Dynamics CRM 3.0 |
| 915413 | An e-mail address is unresolved in the From field on the e-mail activity detail form in Microsoft Dynamics CRM 3.0 |
| 911321 | The "Leads" dialog box does not show the closed leads that were opened last week or that were opened this week in Microsoft Dynamics CRM 3.0 |
| 921540 | Error message after you disconnect a computer that is running Microsoft Dynamics CRM 3.0 client for Microsoft Office Outlook from the network: "An error occurred loading Microsoft CRM functionality" |
| 918749 | You receive an error message when you try to initialize the CDF database in Microsoft Dynamics CRM 3.0 |
| 922953 | Property information is missing from the "<Entity> Properties" dialog box when you try to view the properties of an entity in Microsoft Dynamics CRM 3.0 |
| 923074 | The Activities list is not sorted in alphabetical order when you use the Regarding column to sort the list in the Web application of Microsoft Dynamics CRM 3.0 |
| 912212 | Warning message after you upgrade to Microsoft Dynamics CRM 3.0: "Detected custom attributes with unsupported characters in the logical name" |
| 923057 | A contact or a lead is not found when you use the Full Name field in the Advanced Search feature in Microsoft Dynamics CRM 3.0 |
| 924454 | Error message when you run a solution that sets the state of a request or of a response for an entity in Microsoft Dynamics CRM 3.0: "This method can only be called in the context of web service request" |
| 920859 | Error message when you send an e-mail message in Microsoft Dynamics CRM 3.0: "You do not have enough privileges to access the Microsoft CRM Object or perform the requested operation" |
The following table lists the Microsoft Dynamics CRM hotfixes that have been released in a limited distribution. A hotfix is intended to correct only the problem that is discussed in an associated Microsoft Knowledge Base article. Contact Microsoft Product Support Services to obtain a hotfix. For a complete list of Microsoft Product Support Services phone numbers and information about support costs, visit the following Microsoft Web site:
| Link to KB article | Article title |
| 910836 | The Save and Cancel buttons may be missing and sections of the entities form may be inaccessible when you bulk-edit entities records in Microsoft Dynamics CRM 3.0 |
| 910242 | You receive error messages when you try to send or promote an e-mail message in Microsoft CRM 3.0 |
| 912153 | When you create a follow-up campaign response activity or a follow-up service activity in Microsoft Dynamics CRM, the Customer field is not automatically populated with the originating account name |
| 911320 | Error message when you schedule an all-day event for the last Sunday in October in Microsoft CRM 3.0: "Invalid Argument" |
| 913330 | Reporting Services error message when the Service Activity report in Microsoft Dynamics CRM is grouped by week: "SET DATEFIRST 0 is out of range" |
| 911316 | Error message when you try to reply to an e-mail message in Microsoft Dynamics CRM: "An error has occurred" |
| 911318 | Error message when you try to export data to Microsoft Excel from Microsoft Dynamics CRM: "Problems during load" |
| 912208 | If you delete the contents of some of the address fields in a Microsoft Dynamics CRM sales order, the fields are not updated in Microsoft Dynamics GP |
| 913084 | The sales stage values are blank when you print the "Competitor Win Loss Detail" report in Microsoft Dynamics CRM 3.0 |
| 913179 | The PreUpdate callout event does not run after you make a change to an appointment in Microsoft Dynamics CRM |
| 913462 | An entities grid is populated slower than you expect when you move to a custom entity in Microsoft Dynamics CRM 3.0 |
| 912324 | Error message when you try to create an e-mail message from a template programmatically in Microsoft Dynamics CRM 3.0: "Invalid Xml entity name is returned" |
| 912252 | Error message when you try to delete a contact in Microsoft Dynamics CRM: "An error has occurred in the script on this page" |
| 911986 | The Subject line of an e-mail activity may contain "&", "<", "&rt;", or """ in Microsoft Dynamics CRM 3.0 |
| 911323 | Error message when you try to insert a template in an e-mail message in Microsoft CRM: "A SQL Server error occurred" |
| 912061 | Some fields are not available as search criteria when you use Advanced Find in Microsoft Dynamics CRM 3.0 |
| 913418 | An export of marketing list members is not filtered by the current marketing list when you use the "Export to an Excel worksheet" feature in Microsoft Dynamics CRM 3.0 |
| 912815 | Filter criteria in the Owner field in a custom view are replaced by "Enter a value" after you upgrade from Microsoft CRM 1.2 to Microsoft Dynamics CRM 3.0 |
| 909284 | The allotment type from a contract template is not used when you create a contract in Microsoft CRM 3.0 |
| 913465 | Error message when you try to create an order from a quote in Microsoft Dynamics CRM 3.0: "The Microsoft CRM Server is unavailable" |
| 914160 | Error message when you try to merge accounts, contacts, or leads in Microsoft Dynamics CRM 3.0: "The logged-on user does not have the appropriate security permissions to view these records or perform the specific action" |
| 915046 | The "DynamicEntity XML" code that you create by using the Opportunity form differs from the "DynamicEntity XML" code that you create by using the "Marketing List" form in Microsoft Dynamics CRM 3.0 |
| 915445 | You cannot cancel the save of an activity form by using a custom action in the OnSave event in Microsoft Dynamics CRM 3.0 |
| 915024 | Error message when you run a report in the French version of Microsoft Dynamics CRM 3.0: "The conversion of a char data type to a datetime data type resulted in an out-of-range datetime value" |
| 915839 | Contracts are not shown in the contracts-associated view for the billing account or contact in Microsoft CRM 3.0 |
| 915757 | The owner of the activity does not change to your user account when you accept an activity from a queue in Microsoft Dynamics CRM 3.0 |
| 915784 | Totals in a quote do not print correctly when you use the Quote.dot template in the Microsoft Dynamics CRM client for Outlook |
| 915791 | An appointment time may change when you synchronize Outlook with Microsoft Dynamics CRM 3.0 |
| 915409 | Error message when you try to open a custom help page in Microsoft CRM 3.0: "Instructions for customizing Help for a custom Entity can be found here" |
| 915412 | When you try to run a report from an entities form in Microsoft Dynamics CRM 3.0, the report does not run |
| 911520 | E-mail activities are not automatically sent to the recipients when you distribute e-mail activities for a campaign in Microsoft Dynamics CRM |
| 916194 | When you attach a new note or file to an entity in Microsoft Dynamics CRM 3.0, the notes grid does not update to show the new note or file |
| 916146 | The Polish special "S" character is not typed when you press ALT GR+S in the Polish
version of Microsoft Dynamics CRM 3.0 |
| 916150 | Some rules to which you do not have access may be available in an entities form in Microsoft Dynamics CRM 3.0 |
| 917010 | Error messages when you try to save or to close an appointment in Microsoft CRM 3.0: "An error has occurred" and "General failure in scheduling engine" |
| 916770 | You cannot export customizations for a custom entity in the Turkish version of Microsoft Dynamics CRM 3.0 |
| 918097 | Some of the values in the "Created On" property list may be duplicated when you use the Advanced Find feature in Microsoft CRM 3.0 to find an account |
| 918477 | The SetFocus function does not appear to work as expected in Microsoft CRM |
| 916629 | Error message when you run a report in the Danish version of Microsoft Dynamics CRM 3.0: "An Unexpected error occurred in Report Processing (rsInternalError)" |
| 917602 | You cannot view a sales account, a lead, or an opportunity that is owned by another user in the Turkish version of Microsoft Dynamics CRM 3.0 |
| 917822 | An activity that has a due date in the past may be found when you search for upcoming activities in Microsoft Dynamics CRM 3.0 |
| 918108 | Error message when you try to go offline on a laptop client computer that is running Microsoft Dynamics CRM 3.0: "Failed move data for entity" |
| 913549 | An update event does not trigger the callout function in Microsoft Dynamics CRM 3.0 |
| 915916 | The duration value may be incorrect when you create an appointment activity record in Microsoft Dynamics CRM 3.0 |
| 917545 | Error message when you try to view the service calendar in Microsoft Dynamics CRM 3.0: "An unhandled exception was generated during the execution of the current web request" |
| 915488 | Error messages when you try to delete a product from a revised quote in Microsoft CRM 3.0: "An error has occurred in the script on this page" and "The record that you are requesting is currently unavailable" |
| 918977 | Error message when you try to import an entity in the Turkish version of Microsoft Dynamics CRM 3.0: "Reason for failure is not all instances of entity name are the same" |
| 919358 | The alphabet bar shows two incorrect letters in the Dutch version of Microsoft Dynamics CRM 3.0 |
| 916210 | Error message when you use the Microsoft CRM client for Microsoft Office Outlook to print a quote that contains only write-in products: "An error has occurred. For more information, contact your system administrator. Error code: -2146822366" |
| 918115 | Error message when you try to import a customization file in Microsoft Dynamics CRM 3.0: "The selected customization file does not conform to the required customization file schema" |
| 915343 | Error message when you use Microsoft Dynamics CRM 3.0: "Buffer overrun detected!" |
| 918460 | Error message when you try to merge two accounts or two contacts in Microsoft Dynamics CRM 3.0: "There is a problem communicating with the Microsoft CRM server" |
| 918291 | When you export selected customizations in Microsoft Dynamics CRM 3.0, the customizations are not saved |
| 914644 | Error message when you try to view the activities for an account in Microsoft Dynamics CRM 3.0: "A SQL Server error occurred" |
| 911022 | You cannot restrict users from printing data in Microsoft CRM 3.0 or from exporting data from Microsoft CRM 3.0 to Microsoft Excel |
| 912210 | System performance decreases regardless of the file size of the dataset in Microsoft Dynamics CRM 3.0 |
| 913645 | The "Parent Account" and "Parent Customer" fields are unavailable when you try to bulk edit many Contact records or many Account records in Microsoft Dynamics CRM 3.0 |
| 913954 | Custom fields prevent activities from being closed when you upgrade from Microsoft CRM 1.2 to Microsoft Dynamics CRM 3.0 |
| 915487 | Error message when you try to merge records in Microsoft CRM 3.0: "The logged-on user does not have sufficient privileges to perform the requested action" |
| 915799 | Error message when you use the Copy Database Wizard in SQL Server 2005 to migrate the Microsoft Dynamics CRM 3.0 MSCRM database from SQL Server 2000: "Setting Source Connection (Error)" |
| 916637 | Error message in Microsoft Dynamics CRM 3.0 when you perform an advanced find on properties and criteria that contain special characters: "An error has occurred. For more information, contact your system administrator. Error code: Not available" |
| 917324 | The due time is changed to 12:00 AM when you save a new follow-up task activity in the Form Assistant in Microsoft Dynamics CRM 3.0 |
| 917536 | The first item in a queue is removed after you click "Refresh Grid" in Microsoft Dynamics CRM 3.0 |
| 917830 | A list update occurs when you click an item in the List Web Part for Microsoft Dynamics CRM 3.0 |
| 917913 | The "Delete" button is missing when you open the queues area of the Microsoft Dynamics CRM client for Outlook |
| 918786 | A Quick Campaign associates a telephone number with contacts that do not have a telephone number in Microsoft Dynamics CRM 3.0 |
| 919008 | The records that are associated to a child account do not appear when you set the Include option to "This Record Only" or to "Related Records" in Microsoft Dynamics CRM 3.0 |
| 919429 | Error message when you try to search for queue items in Microsoft Dynamics CRM 3.0 by using the Advanced Find feature: "The Primary Key is expected when Distinct is set to true" |
| 919480 | Entity mappings between the custom entity and the contract entity do not work as expected in Microsoft Dynamics CRM 3.0 |
| 920135 | Error message when you try to import a customization into Microsoft Dynamics CRM 3.0: "The selected customization
file does not conform to the required customization file schema" |
| 923613 | Help is not available for the Reports folder in the Microsoft Dynamics CRM client for Outlook |
| 922840 | Error message when you change the view of your calendar in Microsoft Dynamics CRM 3.0: "Conflicts with another appointment on your calendar" |
| 923071 | Error message when you go offline in the Microsoft Dynamics CRM laptop client for Microsoft Office Outlook: "The data you have entered for one or more fields is too long. The record will be saved in CRM with truncated data" |
| 913541 | Microsoft Dynamics CRM does not reflect Australian daylight saving time changes for the year 2006 |
| 917098 | You cannot rename a campaign entity or the entity attributes in Microsoft Dynamics CRM 3.0 |
| 911318 | Error message when you try to export data to Microsoft Excel from Microsoft Dynamics CRM: "Problems during load" |