Xbox 360: Troubleshooting NAT status issues (908880)


The information in this article applies to:

  • Microsoft Xbox 360
  • Xbox Video Game System

SYMPTOMS

The network test that is performed on the Network status screen for the Network Address Translation (NAT) address shows a status of OPEN, MODERATE, or STRICT. If the status is OPEN, you have optimal settings for Xbox Live connectivity.

If you receive a MODERATE or a STRICT message, you may experience the following issues:
  • You cannot join certain game sessions.
  • When you are playing a game with other people on Xbox Live, you may not be able to hear what they are saying.

CAUSE

These issues may occur for several reasons including but not limited to the following:
  • You are connected to Xbox Live by using an incompatible device.
  • The device is compatible but you have the incorrect firmware.
Note You may experience the symptoms with the Network Status set to OPEN when you play against another user who has their Network Status set to MODERTE or to STRICT NAT. The host of the game will have to resolve the NAT issues accordingly.

THINGS TO TRY

  1. Test your connection to Xbox Live.

    Note You will not receive a result for this test if you cannot sign in to Xbox Live.

  2. If your router or gateway is using a moderate or strict NAT, replace it with an Xbox Live Compatible device.

MORE INFORMATION

Devices that perform strict or moderate NAT can limit the ability of gamers to find each other, to participate in sessions, or to hear each other on Xbox Live.
Modification Type:MinorLast Reviewed:6/12/2006
Keywords:kbxboxext kbXboxPeripherals kbXboxLiveConnectivity kbXbox360PacRimPortal kbXbox360EuropePortal kbXbox360AmericasPortal kbPubTypeKC kbtshoot KB908880
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