How to troubleshoot incorrect Microsoft Program Guide listings (908737)


The information in this article applies to:

  • Microsoft Program Guide

SYMPTOMS

  • When viewing the Microsoft Program Guide the channel listing is missing or incorrect.

CAUSE

  • Your registration for the Program Guide service may not have successfully completed.

    Note If you do not have a subscription to the Program Guide service, the Program Guide listings will be unavailable and you will not have use of all the features of the recorder.

  • The Program Guide may have an incorrect setting.
    • An incorrect Zip code may have been entered during the setup process.
    • An incorrect TV service provider may have been selected during the setup process.

      Note Please verify with your cable or satellite TV provider about the type of service you have, such as digital cable or standard cable.

RESOLUTION

  1. Review the instructions for the Program Guide's setup wizard on pages 31-38 of the Users Guide. Make sure all steps were completed.

    Note The Users Guide can be downloaded at http://www.microsoftprogramguide.com/pdfs/LRM-519_UG_1006.pdf

  2. Verify your zip code settings to make sure the correct zip code for your location was entered during the initial setup process.

    Note Your zip code is used to provide a list of the cable TV and satellite TV service providers in your location.

    1. Start the recorder.
    2. Select Settings, and then select Guide Setup.
    3. Select Set up TV Signal and Guide, and then select Next.
    4. Use the numeric keypad on your remote control to enter your zip code or a nearby one, and then select Next.
  3. Download the latest edition of the Program Guide to your recorder.
    1. Select Settings, and then select Guide setup.
    2. Select Get the latest guide listings, and then select Download Now.
  4. Edit your channel selection to add or remove channels.
    1. Select Settings, then select Guide Setup, and the select Edit Channels

      Note Any channel with a check next to it is a displayed in the Guide.

    2. To remove a channel from the Guide or add a channel, select the channel, and press OK. You can scroll through the list by using the arrow keys or the CH/PG button on the remote control.
Modification Type:MinorLast Reviewed:11/15/2005
Keywords:kbPubTypeKC kbtshoot KB908737
©2004 Microsoft Corporation. All rights reserved.