The new Directory Service Access algorithm may cause a larger load on global catalog servers in Exchange Server 2003 Service Pack 2 (908443)

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Versions of Microsoft Exchange Server before Exchange Server 2003 SP2

Typically, users of Microsoft Office Outlook 2003, Microsoft Outlook 2002, and Microsoft Outlook 2000, are referred to global catalog servers for directory access. In versions of Exchange Server before Exchange Server 2003 SP2, users are referred to global catalog servers that are located in the same site as the Exchange server that contains the users' mailboxes.

When user accounts and the Exchange servers that hold the user accounts' mailboxes are in different domains, Outlook users are referred to the global catalog server that is in the Exchange server domain. In this scenario, the Outlook users receive only read access to the global catalog server. Therefore, Outlook users cannot configure their delegates or any public distribution lists that the Outlook users own.

Exchange Server 2003 SP2

In Exchange Server 2003 SP2, the issue in which Outlook users receive only read access to the global catalog server is resolved by referring MAPI clients to global catalog servers that belong to the users' local domain. In an environment in which many users have their mailboxes on Exchange servers in other domains, there may be a significant change in the load on global catalog servers in the users' local domain.

This change in load occurs because referrals that were originally targeted to servers in the Exchange servers' domains are now all targeted to global catalog servers in the users' local domain. Therefore, the global catalog servers in the users' local domain may not be able to handle the additional load that is caused by the Outlook directory search request.

How to prevent an overload on global catalog servers in the local domain

To prevent an overload on global catalog servers in the local domain, estimate the change in load that may occur when you install Exchange Server 2003 SP2. Additionally, monitor the load before you install Exchange Server 2003 SP2. If it is required, you may manually control the referred global catalog server by changing the server configuration or the client configuration. For more information about how to do this, see the "References" section.