Microsoft Office InfoPath 2003 may stop responding when you repeatedly click the Delete command button (908233)


The information in this article applies to:

  • Microsoft Office InfoPath 2003, when used with:
    • Microsoft Windows Server 2003, Standard Edition
    • Microsoft Windows Server 2003, Enterprise Edition
    • Microsoft Windows Server 2003, Web Edition
    • Microsoft Windows Server 2003, Datacenter Edition
    • Microsoft Internet Explorer (Programming) 6.0
    • Microsoft Internet Explorer 6.0
    • Microsoft Windows XP Professional
    • Microsoft Windows XP Home Edition
Service Request:SRQ050912601854

SYMPTOMS

Microsoft Office InfoPath 2003 may stop responding when you repeatedly click the Delete command button to delete sections in a repeating section table on a form. Additionally, you may receive an error message that is similar to the following:
Microsoft InfoPath has encountered a problem and needs to close. We are sorry for the inconvenience.
This problem may occur when you use a form that has several command buttons.

CAUSE

The problem occurs because the Mshtml.dll shared system component experiences an access violation. The problem occurs when Mshtml.dll processes button-focus events at the same time that the document that hosts the buttons reloads.

InfoPath 2003 uses Mshtml.dll to display a form.

RESOLUTION

Hotfix information

A supported hotfix is now available from Microsoft, but it is only intended to correct the problem that is described in this article. Only apply it to systems that are experiencing this specific problem. This hotfix may receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next service pack that contains this hotfix.

To resolve this problem immediately, contact Microsoft Product Support Services to obtain the hotfix. For a complete list of Microsoft Product Support Services telephone numbers and information about support costs, visit the following Microsoft Web site:

http://support.microsoft.com/contactus/?ws=support

Note In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The usual support costs will apply to additional support questions and issues that do not qualify for the specific update in question.

Prerequisites

If you are running Windows XP, you must have Windows XP Service Pack 1 or Windows XP Service pack 2 installed on your computer.

Restart requirement

You do not have to restart your computer after you apply this hotfix.

Hotfix replacement information

This hotfix does not replace any other hotfixes.

File information

The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.Windows XP, 32-bit versions
File nameFile versionFile sizeDateTimePlatform
Mshtml.dll6.0.2900.27713,017,72807-Oct-200517:07x86
Arpidfix.exe5.1.2600.277130,72007-Oct-200500:00x86
Microsoft Windows Server 2003, 32-bit versions
File nameFile versionFile sizeDateTimePlatform
Mshtml.dll6.0.3790.4432,934,27212-Nov-200502:54x86
Microsoft Windows Server 2003, Itanium-based versions
File nameFile versionFile sizeDateTimePlatformService branch
Mshtml.dll6.0.3790.4438,241,66411-Nov-200513:21IA-64RTMQFE
Wmshtml.dll6.0.3790.4432,934,27211-Nov-200513:24x86WOW
Microsoft Internet Explorer 6.0 with Service Pack 1
File nameFile versionFile sizeDateTimePlatform
Mshtml.dll6.0.2800.15242,706,43206-Oct-200509:45x86

STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

MORE INFORMATION

For more information about the terminology that is used in this article, click the following article number to view the article in the Microsoft Knowledge Base:

824684 Description of the standard terminology that is used to describe Microsoft software updates

Modification Type:MinorLast Reviewed:7/26/2006
Keywords:kbQFE kbHotfixServer kbtshoot kbhowto kbBug kbfix kbpubtypekc KB908233 kbAudITPRO
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