Xbox 360: "Can't play this game" error message (908225)
The information in this article applies to:
- Microsoft Xbox 360
- Xbox Video Game System
SYMPTOMSWhen you try to play an original Xbox game on the Xbox 360 console, you receive the following error message:
Can't play this game CAUSEThis issue may occur if the Xbox 360 console does not successfully load the original Xbox game because a runtime error occurs. A runtime error can occur for many reasons. Sometimes the issue is just that the disk is dirty, smudged, scratched, or otherwise damaged.THINGS TO TRY- Verify that the game is on the approved backward compatibility list. To do this, visit the following Xbox Web site:
- Examine the disc for physical defects, smudges, or scratches.
- Clean the disc, and then try again:
- Hold disk by the edges without touching the surface with your fingers.
- Clean the disk by using a soft, clean cloth, lightly wiping from the center outwards.
- Do not use solvents or chemicals to clean the disk.
- If you have an original Xbox console, try to play the game in the original Xbox console.
If the issue persists, contact Xbox technical support.
| Modification Type: | Major | Last Reviewed: | 11/19/2005 |
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| Keywords: | kbxboxext kbXBoxGames kbXboxPeripherals kbXbox360PacRimPortal kbXbox360EuropePortal kbXbox360AmericasPortal kbPubTypeKC kbtshoot kbXboxConsole KB908225 |
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