After you import a Groove account from one computer to two other computers, the other computers do not synchronize workspaces, contacts, or messages with each other (908060)

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The following scenarios describe how this problem occurs and how to resolve it.

The account exists on one computer (PC1).
On PC1, you export the account to a file. That file contains information about PC1.
On a second computer (PC2) you import the account file. PC2 now knows about PC1.
PC2 sends an update. PC1 now knows about PC2.
On a third computer (PC3), you import the same account file. PC3 now knows about PC1.
PC3 sends out an update. PC1 now knows about PC3 and PC2. However, but PC3 does not know about PC2. Additionally, PC2 does not know about PC3.

To resolve this problem, follow these steps:

On PC3, save any information that is unique to Groove on that computer. Then, delete the account.
Quit and then restart Groove two times to process all the actions that are required for that deletion.
On PC1, click Preferences on the Options menu, and then click Account. Confirm that PC3 is no longer in the Computers list.
On PC1, create a new account file. That file contains information about PC1 and PC2.
On PC3, import the new account file. PC3 now knows about PC2 and PC1. Additionally, PC3 sends updates so that PC2 and PC1 now know about PC3.

The account exists on one computer (PC1).
On PC1, you export the account to a file. That file contains information about PC1.
On PC1, you delete the account.
On a second computer (PC2), you import the account file. PC2 now knows about PC1. Note that PC1 no longer exists.
On a third computer (PC3), you import the account file. PC3 now knows about PC1. PC2 and PC3 do not know about each other. Therefore, they will not list each other in the Computers list for the account.

To resolve this problem, follow these steps:

On PC3, save any information that is unique to Groove on that computer. Then, delete the account.
Quit and then restart Groove two times to process all the actions that are required for that deletion.
On PC2, create a new account file. That file contains information about PC2 and PC1.
On PC3, import the new account file. PC3 now knows about PC2 and PC1. Additionally, PC3 sends an update so that PC2 now knows about PC3.
Delete PC1 from the Computers list for the account. If you leave an unsynchronized computer that is associated with the account, you could experience other problems. To delete PC1, follow these steps:
- To delete the computer in Groove Virtual Office, click the Options menu, click Preferences, and then click the Account tab. The computers are listed at the bottom of the page. The computer that you are currently using in listed in bold type. Highlight the computer that you want to delete, and then click Remove Computer.
  
  Caution Do not delete a valid computer.
- To delete the computer in Groove Workspace, you must wait until the PC1 listing on the My Computers tab displays a synchronization alert. This will usually take three weeks from the last time that you used Groove on that computer.