Xbox 360: Connection set-up and troubleshooting information for Xbox Live (907711)


The information in this article applies to:

  • Microsoft Xbox 360
  • Xbox Video Game System

SUMMARY

This article contains set-up and basic troubleshooting information for Xbox Live connections.

MORE INFORMATION

If your Internet service provider (ISP) is an Xbox-compatible high-speed provider, visit the appropriate Web site to use the connection wizard:

United States: http://www.xbox.com/en-US/support/connecttolive/pickconsole.htm
Mexico and Colombia: http://www.xbox.com/es-MX/live/connect/providers.htm

Note To view alist of Xbox-compatible high-speed providers, visit the following Web site:

http://www.xbox.com/en-US/support/connecttolive/isp/xbox360/highspeedisp.htm

If your ISP is not an Xbox-compatible high-speed provider, this article contains basic troubleshooting instructions that may help you connect. However, you may have to contact your ISP or the manufacturer of hardware that you use to connect to the Internet for more help.

Troubleshooting steps

  1. Run network connection tests from the Xbox Dashboard:
    1. Move to the System section of the Xbox Dashboard.
    2. Select Network Settings.
    3. After the connection tests automatically start, note the point at which the problem occurs.
  2. Test to see whether you can view Web pages on your computer. Test by trying to view a page that you recently visited.
    • If you cannot view Web pages, test to make sure that all connected devices are correctly connected and turned on. Verify that light indicators are on or show activity. Some of the relevant indicators to examine may have the following labels:
      • WLAN
      • WAN
      • Data
      • Sync
      • Power
      • Status
    • If all devices are turned on, but you cannot view Web pages, contact your ISP for help.
    • If you can view Web pages, your Internet connection is probably working correctly. For more information about how to troubleshoot connection issues, click the following article numbers to view the articles in the Microsoft Knowledge Base:

      908887 Xbox 360: How to troubleshoot Network Adapter status errors

      908886 Xbox 360: How to troubleshoot wireless network status errors

      908885 Xbox 360: How to troubleshoot IP status errors

      908884 Xbox 360: How to troubleshoot DNS errors

      908883 Xbox 360: How to troubleshoot ICMP status errors

      908882 Xbox 360: How to troubleshoot MTU status errors

      908881 Xbox 360: Troubleshooting Xbox Live status errors

      908880 Xbox 360: How to troubleshoot NAT status issues

Modification Type:MinorLast Reviewed:7/18/2006
Keywords:kbxboxext kbinfo kbXboxLiveConnectivity kbXboxLiveFeatures kbXbox360PacRimPortal kbXbox360EuropePortal kbXbox360AmericasPortal kbPubTypeKC KB907711
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