CAUSE
This
problem occurs because of the way that the active setup registry subkeys define
installed components. Every time that a user logs on, the operating system examines these subkeys
to make sure that the user initiates all the applications. The operating system examines these
subkeys by running a user-independent setup string.
By default, The application settings are defined in the following
registry subkey:
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Active
Setup\Installed Components
When a 32-bit application installs, it adds itself to the
registry in the following registry subkey:
HKEY_LOCAL_MACHINE\Software\Wow6432Node\Microsoft\Active
Setup\Installed Components
When a user logs on to a computer that is running a 64-bit version
of Windows Server 2003, only the 64-bit registry subkeys are examined. The
Wow6432Node registry entry is ignored. Therefore, 32-bit applications are not
installed correctly.
RESOLUTION
Hotfix information
A supported hotfix is now
available from Microsoft, but it is only intended to correct the problem that
is described in this article. Only apply it to systems that are experiencing
this specific problem. This hotfix may receive additional testing. Therefore,
if you are not severely affected by this problem, we recommend that you wait
for the next Windows Server 2003 service pack that contains this
hotfix.
To resolve this problem immediately, contact Microsoft Product
Support Services to obtain the hotfix. For a complete list of Microsoft Product
Support Services telephone numbers and information about support costs, visit
the following Microsoft Web site:
Note In special cases, charges that are ordinarily incurred for
support calls may be canceled if a Microsoft Support Professional determines
that a specific update will resolve your problem. The usual support costs will
apply to additional support questions and issues that do not qualify for the
specific update in question.
Prerequisites
Because of file dependencies, this hotfix requires Microsoft
Windows Server 2003 with Service Pack 1.
Restart requirement
You must restart your computer after you apply this hotfix.
Hotfix replacement information
This hotfix does not replace any other hotfix.
File information
The English version of this hotfix has the file
attributes (or later file attributes) that are listed in the following table.
The dates and times for these files are listed in Coordinated Universal Time
(UTC). When you view the file information, it is converted to local time. To
find the difference between UTC and local time, use the
Time
Zone tab in the Date and Time tool in Control
Panel.
Windows Server 2003, x64-based versions with Service Pack 1
|
| Shdocvw.dll | 6.0.3790.2569 | 2,434,560 | 11-Nov-2005 | 11:45 | x64 | Not
Applicable |
| Wshdocvw.dll | 6.0.3790.2569 | 1,513,472 | 11-Nov-2005 | 11:45 | x86 | WOW |
Windows Server 2003, Itanium-based versions with Service Pack 1
|
| Shdocvw.dll | 6.0.3790.2569 | 3,680,256 | 11-Nov-2005 | 11:45 | IA-64 | SP1 | Not
Applicable |
| Wshdocvw.dll | 6.0.3790.2569 | 1,513,472 | 11-Nov-2005 | 11:45 | x86 | SP1 | WOW |