Debugging information may not be written to a memory dump file when a Stop error occurs on a computer that is running an Itanium-based version of Windows Server 2003 (907646)



The information in this article applies to:

  • Microsoft Windows Server 2003, Datacenter Edition for Itanium-based Systems
  • Microsoft Windows Server 2003, Enterprise Edition for Itanium-based Systems

SYMPTOMS

When a computer that is running an Itanium-based version of Microsoft Windows Server 2003 stops unexpectedly because of a Stop error, debugging information may not be written to a memory dump file (Memory.dmp).

Note A Stop error is also known as a "blue screen," a "system crash," or a "bug check."

RESOLUTION

Hotfix information

Note Because this hotfix replaces the Windows kernel (Ntkrnlmp.exe), this hotfix may override previous Windows kernel replacements.

A supported hotfix is now available from Microsoft, but it is only intended to correct the problem that is described in this article. Only apply it to systems that are experiencing this specific problem. This hotfix may receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next Windows Server 2003 service pack that contains this hotfix.

To resolve this problem immediately, contact Microsoft Product Support Services to obtain the hotfix. For a complete list of Microsoft Product Support Services telephone numbers and information about support costs, visit the following Microsoft Web site:Note In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The usual support costs will apply to additional support questions and issues that do not qualify for the specific update in question.

Prerequisites

To apply this hotfix, you must have Windows Server 2003 Service Pack 1 (SP1) installed on the computer.

Restart requirement

You must restart the computer after you apply this hotfix.

Hotfix replacement information

This hotfix does not replace any other hotfixes.

File information

The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.
File nameFile versionFile sizeDateTimePlatformSP requirementService branch
Hal.dll5.2.3790.2598347,13621-Dec-200508:38IA-64SP1SP1QFE
Ntkrnlmp.exe5.2.3790.25986,489,08821-Dec-200508:38IA-64SP1SP1QFE

STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

MORE INFORMATION

For more information, click the following article number to view the article in the Microsoft Knowledge Base:

824684 Description of the standard terminology that is used to describe Microsoft software updates


Modification Type:MinorLast Reviewed:6/2/2006
Keywords:kbExpertiseAdvanced kbQFE kbHotfixServer KB907646 kbAudITPRO