Xbox 360: You receive an error message when you try to view a DVD movie by using the Xbox 360 console (907620)


The information in this article applies to:

  • Microsoft Xbox 360
  • Xbox Video Game System

SYMPTOMS

When you try to view a DVD movie by using an Xbox 360 console, you receive the following error message:
Can't play DVD. Wrong region code.

CAUSE

This error occurs when you try to view a DVD from a region that is incompatible with the Xbox 360 console.

THINGS TO TRY

Important Xbox 360 consoles are coded to play DVDs that are coded for the region for which the console was originally manufactured. You can only play DVDs from this region or DVDs that do not have any regional coding. You cannot play DVDs from other regions on your Xbox 360.
  1. Determine the DVD region for your Xbox 360 console. This information is on the Xbox 360 console packaging.
  2. Find the DVD region information on the DVD package.
    • If the two regions do not match, the DVD will not play on the console.
    • If the two regions match and you receive the error message, the console may need to be serviced.

MORE INFORMATION

Regional DVD movies only play on Xbox 360 consoles that were made for the corresponding geographic region. For example, North American DVDs are Region 1-coded and work only in Region 1 DVD players. To play a Region 1 DVD, you must have a North American Xbox 360 console.

The following list defines the DVD regions:
  • Region 1: United States, U.S. territories, and Canada
  • Region 2: Europe, Japan, the Middle East, Egypt, South Africa, and Greenland
  • Region 3: Taiwan, Korea, Philippines, Indonesia, Hong Kong, and Singapore
  • Region 4: Mexico, South and Central America, Australia, New Zealand, Pacific Islands, and the Caribbean
  • Region 5: Russia, Eastern Europe, India, Africa excluding South Africa, North Korea, and Mongolia
  • Region 6: China
Modification Type:MinorLast Reviewed:10/12/2006
Keywords:kbxboxext kbXboxPeripherals kbXbox360PacRimPortal kbXbox360EuropePortal kbXbox360AmericasPortal kbXboxConsole kbPubTypeKC kbtshoot KB907620
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