Xbox 360: How to troubleshoot the Xbox 360 Media Remote (907594)

MORE INFORMATION

When you use the Xbox 360 Media Remote, you may experience one or more of the following issues:

• The DVD features do not work.
• The video quality is poor or does not work.
• The sound quality is poor or does not work.
• The buttons do not work.
• You experience poor performance when you use the remote control with the Xbox 360 console.

If you experience any one of these issues, see the corresponding section in this article.

The DVD features do not work

Some DVDs may not support all the Xbox 360 DVD playback features. Some of the features that are typically affected include the following:

• Subtitles
• Multilingual audio tracks
• Multiple viewing angles
• Slow-motion play

For more information about the features that are supported, see the production documentation for the affected DVD. In rare instances, certain DVDs may not operate correctly. Typically, this behavior occurs because of variations in the manufacturing process or because of software encoding of the DVD video software.

The video quality or the sound quality is poor or do not work

Make sure that you attached the AV cable correctly. For information about Setup and AV troubleshooting steps, see the Xbox 360 Setup manual or the instructions for the AV cable.

The buttons do not work

Put new batteries in the remote control to determine whether the behavior is caused by weak batteries. Remove the batteries from the remote control, press each button two times, and then replace the batteries.

You experience poor performance when you use the remote control with the Xbox 360 console

• Make sure that you have new batteries in the remote control.
• Point the remote directly at the infrared sensor next to memory unit slot A.
• Verify that the infrared sensor is not blocked or covered.
• Make sure that you use the remote control no more than 10 feet from the infrared sensor on the console.
• Close drapes and blinds during daylight hours to minimize any ambient infrared light.

Important Do not take your Xbox 360 console or its accessories to your retailer for repair or service unless an Xbox Customer Support representative instructs you to do this.