You receive a "Volume Shadow Copy Service" error message and event 5013 or event 12302 is logged when you use the Backup feature in Windows XP or in Windows XP Tablet PC Edition 2005 (907574)
The information in this article applies to:
- Microsoft Windows XP Home Edition
- Microsoft Windows XP Media Center Edition
- Microsoft Windows XP Professional
- Microsoft Windows XP Tablet PC Edition
Important This article contains information about how to modify the
registry. Make sure to back up the registry before you modify it. Make sure
that you know how to restore the registry if a problem occurs. For more
information about how to back up, restore, and modify the registry, click the
following article number to view the article in the Microsoft Knowledge Base: 256986 Description of the Microsoft Windows registry SYMPTOMSWhen you use the Backup feature (Ntbackup.exe) in Microsoft Windows XP or in Microsoft Windows XP Tablet PC Edition 2005, you may
receive an error message that is similar to the following: Volume Shadow Copy Service error: Shadow Copy writer
ContentIndexingService called routine RegQueryValueExW which failed with status
0x80070002 (converted to 0x800423f4) When this problem occurs, an event that is similar to one of the following may be logged in the Application log:Event Type: Error Event Source: VSS Event Category: None Event ID: 5013 Date: 8/19/2005 Time: 10:38:14 PM User: N/A Computer: ComputerNameDescription:
Volume Shadow Copy Service error: Shadow Copy writer ContentIndexingService called routine RegQueryValueExW which failed with status 0x80070002 (converted to 0x800423f4).
For more information, see Help and Support Center at http://support.microsoft.com. Data:
0000: 57 53 48 43 4f 4d 4e 43 WSHCOMNC
0008: 32 32 39 32 00 00 00 00 2292....
0010: 57 53 48 43 49 43 00 00 WSHCIC..
0018: 32 38 37 00 00 00 00 00 287.....Event Type: Error Event Source: VSS Event Category: None Event ID: 12302 Date: 8/19/2005 Time: 10:38:14 PM User: N/A Computer: ComputerNameDescription:
Volume Shadow Copy Service error: An internal inconsistency was detected in trying to contact shadow copy service writers. Please check to see that the Event Service and Volume Shadow Copy Service are operating properly.
For more information, see Help and Support Center at http://support.microsoft.com.This problem may occur when you are trying to perform one of the following actions: - Back up a system
- Restore a system
- Create a volume shadow copy
CAUSEThis problem occurs because the Location registry entry in the
following
registry subkey is incorrect or missing: HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\ContentIndex\Catalogs This
problem occurs when you uninstall a program that is listed in this registry subkey, but only the location information is removed from the registry subkey. RESOLUTIONWarning Serious problems might occur if you modify the registry
incorrectly by using Registry Editor or by using another method. These problems
might require that you reinstall your operating system. Microsoft cannot
guarantee that these problems can be solved. Modify the registry at your own
risk. To resolve this problem, make sure that the correct location information is listed for each program that is listed in
the Catalogs
registry subkey. To do this,
follow these steps: - Click Start, click Run, type regedit, and then click OK.
- Locate and then click the following
registry subkey:
HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\ContentIndex\Catalogs
- Click the registry subkey for each program that is
listed under the Catalogs registry subkey. For each registry subkey, verify whether the Location registry
entry exists.
- If the Location registry entry is missing for a selected
program, verify whether the program is still installed.
- If the program is not installed, right-click the
registry subkey for the program under the Catalogs subkey, and then click
Delete. If the program is installed,
correct the location information.
- Restart the computer, and then use Windows Backup Utility
to test this problem.
Note You may have
to reinstall the program to correct the registry subkey.
| Modification Type: | Major | Last Reviewed: | 9/22/2006 |
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| Keywords: | kbtshoot kbprb KB907574 kbAudEndUser |
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