When you use a backup program or a program that uses the Removable Storage service, you receive an error message on a Windows XP Media Center Edition 2005-based computer (907519)

SYMPTOMS

After you install Update Rollup 2 for Microsoft Windows XP Media Center Edition 2005, the following symptoms may occur:

When you use a backup program, such as Ntbackup.exe, or you use a program that uses the Removable Storage service, you receive the following error message:
Removable Storage Not Running
The Backup Utility cannot connect to the Remote Storage Service. This service is required for use of tape drives and other backup devices.
Please exit and start the Removable Storage service using the System Services function of the Management Console.
When you try to open the Removable Storage console, you receive the following error message:
Removable Storage:
The service cannot be started, either because it is disabled or because it has no enabled devices associated with it.
This snapin's display may be inconsistent with the Removable Storage Service. If the problem persists please restart the snapin.

Note The Removable Storage service is also known as the RSM service.

CAUSE

By default, the Removable Storage service is disabled after you install Update Rollup 2 for Windows XP Media Center Edition 2005.

Note This change enables Windows XP Media Center Edition 2005 to work with supported DVD changers.

WORKAROUND

To work around this issue, follow these steps before you use a tape backup or a program that uses the Removable Storage service:

Click Start, click Run, type Services.msc, and then click OK.
Locate the Removable Storage service in the Services console.
Double-click Removable Storage service. In the Startup type box, click Manual.
Click Apply, and then click OK.

Note To use a supported DVD changer, disable the Removable Storage service.

MORE INFORMATION

Technical support for Media Center

Because Microsoft Windows XP Media Center Edition was included with your hardware device or system, the hardware manufacturer provides technical support and assistance for this software. Your manufacturer may have customized the installation with unique components such as specific device drivers and optional settings to maximize the performance of that manufacturer's hardware. If you require technical help with Windows XP Media Center Edition, contact your manufacturer directly because the manufacturer is best qualified to support the software that the manufacturer has installed on the hardware.

You can also visit the Windows XP Media Center Edition product information Web site at the following Microsoft Web site:

http://www.microsoft.com/windowsxp/mediacenter/