You receive a "page cannot be displayed" error message when you try to log on to a Web site by using Internet Explorer 6 (907479)


The information in this article applies to:

  • Microsoft Internet Explorer 6.0

SYMPTOMS

When you try to log on to a Web site by using Microsoft Internet Explorer 6, you receive the following error message:
The page cannot be displayed.

The page you are looking for is currently unavailable. The Web site might be experiencing technical difficulties, or you may need to adjust your browser settings.
This symptom occurs even when the hard disk has sufficient available space for caching Web content.

CAUSE

This issue occurs when the Index.dat file in the following folder reaches a size of 16187392 bytes:

<Drive>:\Documents and Settings\<User_name>\Local Settings\Temporary Internet Files\Content.IE5

Notes
  • <Drive> is the drive on which user profiles are stored.
  • <User_name> is the name of the current user.

RESOLUTION

To resolve this issue, delete the Index.dat file. By doing this, you restore caching functionality. For more information, click the following article number to view the article in the Microsoft Knowledge Base:

293402 Cannot open a Web page in Internet Explorer and "page cannot be displayed" error is displayed

MORE INFORMATION

The amount of data that Internet Explorer can write to the disk cache is also limited by the following factors:
  • The number of items that Internet Explorer has written to the disk cache
  • The size limit that is specified for the cache in Internet Explorer

    Note Internet Explorer uses the Index.dat file in the Content.IE5 folder to cache Web files on a local disk. When the Index.dat file reaches a size of 16187392 bytes, new content cannot be cached to the local disk.

REFERENCES

For more information, click the following article number to view the article in the Microsoft Knowledge Base:

322916 The Internet Explorer Index.dat file in the History folder may become very large

Modification Type:MinorLast Reviewed:9/14/2006
Keywords:kbCaching kbtshoot kbprb KB907479 kbAudEndUser
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