Word does not save changes or you receive an error message in an Office program after you install Adobe Acrobat 7.0 (906899)

WORKAROUND

To work around this issue, use one of the following methods depending on your situation. If the changes are not saved when you quit Word, use method 1 or method 2. If you receive an error message when you try to start an Office program or when you try to open a Word document, use method 3 or method 4.

Method 1: Save macros, preferences, and custom settings in Word by using the "Save All" command on the File menu

To manually save macros, preferences, and custom settings in Word, follow these steps:

1. Press and hold the SHIFT key.
2. On the File menu, click Save All.

The changes are saved. Additionally, the changes are available in other Word documents.

Method 2: Customize the File menu to add the "Save All" command

In Word, add the Save All command to the File menu. Then, use the Save All command every time that you create a macro, a preference, or a custom setting.

To add the Save All command to the File menu in Word, follow these steps:

1. On the Tools menu, click Customize.
2. On the Commands tab, click File under Categories.
3. Under Commands, drag Save All to the File menu. When the File menu opens, put the Save All command where you want it.
4. Close the Customize dialog box.

Method 3: Contact Adobe

Contact Adobe Systems Incorporated to determine whether an update is available for Acrobat 7.0.
For information about how to contact Adobe Systems Incorporated, click the appropriate article number in the following list to view the article in the Microsoft Knowledge Base: Microsoft provides third-party contact information to help you find technical support. This contact information may change without notice. Microsoft does not guarantee the accuracy of this third-party contact information.

Method 4: Remove the Adobe add-in from Office

If you remove the Adobe add-in, you cannot save a file as a Portable Document File (PDF) in an Office program.

To remove the Adobe add-in, follow these steps.

Note Because there are several versions of Microsoft Windows, the following steps may be different on your computer. If they are, see your product documentation to complete these steps.

1. Quit all programs.
2. Click Start, point to Settings, and then click Control Panel.
3. Double-click Add or Remove Programs.
4. Under Currently installed programs, click Adobe Acrobat Professional 7.0, and then click Change.
5. Click Modify, and then click Next.
6. Expand Create Adobe PDF.
7. Expand Acrobat PDFMaker.
8. Click the arrow next to Microsoft Office, and then click Not installed.
9. In the Adobe Acrobat Professional 7.0 Setup wizard, click OK.
10. Close Add or Remove Programs.

If you are still experiencing the symptoms that are mentioned earlier after you complete these steps, you may want to manually remove the Adobe add-in from the registry.

Important Before you manually remove the Adobe add-in, contact Adobe for more information.

Warning Serious problems might occur if you modify the registry incorrectly by using Registry Editor or by using another method. These problems might require that you reinstall your operating system. Microsoft cannot guarantee that these problems can be solved. Modify the registry at your own risk.
To manually remove the Adobe add-in, follow these steps:

1. Click Start, click Run, type regedit, and then click OK.
2. Locate and then click the following registry subkey:

   HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Office\Word\Addins\PDFMaker.OfficeAddin

3. On the File menu, click Export, type a file name, and then click Save.
4. Right-click the PDFMaker.OfficeAddin registry entry, and then click Delete.
5. Perform steps 3 and 4 to delete the add-in registry entries in the following registry subkeys:
   • HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Office\Excel\Addins\PDFMaker.OfficeAddin
   • HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Office\Outlook\Addins\PDFMOutlook.PDFMOutlook
6. Quit Registry Editor.