Error message when you try to open an Office 2003 file from an FTP site in Internet Explorer: "Could not open <URL>" (906723)


The information in this article applies to:

  • Microsoft Office Professional Edition 2003
  • Microsoft Office Standard Edition 2003
  • Microsoft Office Students and Teachers Edition 2003
  • Microsoft Office Small Business Edition 2003
  • Microsoft Office Basic Edition 2003
  • Microsoft Office Access 2003
  • Microsoft Office Excel 2003
  • Microsoft Office FrontPage 2003
  • Microsoft Office OneNote 2003
  • Microsoft Office Outlook 2003
  • Microsoft Office PowerPoint 2003
  • Microsoft Office Publisher 2003
  • Microsoft Office Word 2003

SYMPTOMS

When you try to open a Microsoft Office 2003 file from a File Transfer Protocol (FTP) site in Microsoft Internet Explorer, the file does not open. Additionally, you receive the following error message:
Could not open URL.
When you click OK to close the error message, you receive the following error message:
Microsoft Office program cannot access the file URL

RESOLUTION

To resolve this issue, copy the file from the FTP site, and then save it locally. After the file is saved, you can open the file.

To save the file locally, follow these steps:
  1. Start Internet Explorer, and then visit the FTP site.
  2. After you locate the file that you want to save locally, right-click the file, and then click Copy To Folder.
  3. In the Browse For Folder dialog box, click the folder in which you want to save the file.
  4. Click OK.

REFERENCES

For more information about how to open documents from, and save documents to, a File Transfer Protocol (FTP) Web site, click the following article numbers to view the articles in the Microsoft Knowledge Base:

290142 How to open documents from FTP site and save documents to FTP site with an Office 2002 and 2003 program

Modification Type:MajorLast Reviewed:12/9/2005
Keywords:kberrmsg kbopenfile kbtshoot kbprb KB906723 kbAudEndUser
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