The Information Store Service stops responding when you configure the "Western European (ISo-8859-1)" character set and enable the word wrap functionality in Exchange Server 2003 SP1 (906178)

SYMPTOMS

Consider the following scenario. In an organization that is running Microsoft Exchange Server 2003 Service Pack 1 (SP1), you configure the following global settings for the Internet message format:

You configure the Western European (ISo-8859-1) character set for MIME messages.
You enable the word wrap functionality for Internet messages by entering a number in the Use at column box.

Then, you send an e-mail message that has a message attachment to an external user. In this scenario, the Microsoft Exchange Information Store service stops responding. Additionally, an event ID 9680 message and an event ID 9681 message are logged in the Application log.

Note This behavior also occurs when the following conditions are true:

You configure the settings that are mentioned in this section for a specific domain.
You send an e-mail message that has a message attachment to a user in that domain.

RESOLUTION

Hotfix information

A supported hotfix is now available from Microsoft, but it is only intended to correct the problem that is described in this article. Only apply it to systems that are experiencing this specific problem. This hotfix may receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next Microsoft Exchange Server 2003 service pack that contains this hotfix.

To resolve this problem immediately, contact Microsoft Product Support Services to obtain the hotfix. For a complete list of Microsoft Product Support Services telephone numbers and information about support costs, visit the following Microsoft Web site:

http://support.microsoft.com/contactus/?ws=support

Note In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The usual support costs will apply to additional support questions and issues that do not qualify for the specific update in question.

Prerequisites

You must install Microsoft Exchange Server 2003 Service Pack 1 (SP1) or Microsoft Exchange Server 2003 Service Pack 2 (SP2) before you install this hotfix. For more information, click the following article number to view the article in the Microsoft Knowledge Base:

836993 How to obtain the latest service packs for Exchange Server 2003

Restart requirement

You do not have to restart the computer after you install the hotfix. However, the Microsoft Exchange Information Store service and all dependent services will be restarted.

Hotfix replacement information

This hotfix does not replace any other hotfixes.

File information

The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.

Date         Time   Version            Size    File name
   --------------------------------------------------------------
         
   17-Sep-2005  01:51  6.5.7233.49     3,270,144  Mdbmsg.dll       
   04-Jun-2005  01:56                      3,304  Redir.asp
   17-Sep-2005  02:26  6.5.7233.49     5,182,976  Store.exe

MORE INFORMATION

To configure the global settings for the Internet message format that are mentioned in the "Symptoms" section, follow these steps:

Start Exchange System Manager.
In the left pane, double-click Global Settings, and then click Internet Message Format.
In the right pane, right-click the Default domain, and then click Properties.
Click the Message Format tab.
Under Character sets, click Western European (ISo-8859-1) in the MIME box.
In the Default domain properties, click the Advanced tab.
Under Message text word wrap, click Use at column, and then type a number in the Use at column box. For example, type 72 in the Use at Column box.
Click OK.
Quit Exchange System Manager.

For more information about the terminology that Microsoft uses for software that is corrected after it is released, click the following article number to view the article in the Microsoft Knowledge Base:

824684Description of the standard terminology that is used to describe Microsoft software updates

For more information, click the following article number to view the article in the Microsoft Knowledge Base:

817903 New naming schema for Exchange Server software update packages