Xbox 360: The power supply light is not illuminated (906103)


The information in this article applies to:

  • Microsoft Xbox 360
  • Xbox Video Game System

SYMPTOMS

The Xbox 360 console power supply light is not illuminated.

CAUSE

If the power supply light is not illuminated, the power supply typically is disconnected from the wall socket.

However, if the light is not illuminated but the power supply is connected to the wall socket, there may be a problem with the power supply.

THINGS TO TRY

  1. Make sure that the power supply is connected to the wall socket with the power cord. For more information about how to connect and disconnect the Xbox 360 power supply, click the following article number to view the article in the Microsoft Knowledge Base:

    906205 Xbox 360: How to connect and disconnect the Xbox 360 power supply

    • Determine whether there is a switch that must be turned on for the wall socket to provide power.
    • If the power supply is firmly connected and there is no switch for the socket, try to use a different wall socket.
  2. Temporarily disconnect the power supply from the console and the power socket: Unplug the power supply cord from the console and from the wall socket, wait 30 seconds, and then again plug the power supply into the console and into the wall socket.
  3. Let the power supply cool for several hours. The power supply may have overheated. The power supply should again work after it cools. Adequate cooling may take several hours. Make sure that the power supply has sufficient ventilation during the cooling period. Do not try to turn on the console during the cooling period.
  4. The AC power cord for Xbox 360 power supplies that are available in the United Kingdom, Ireland, Singapore, and Hong Kong includes a 10-amp fuse. This fuse may have "blown." Contact a qualified electrician to have the fuse replaced.
  5. If the indicator lights remain permanently turned off after you try these troubleshooting steps, the power supply needs service.

MORE INFORMATION

The power supply has several built-in safeguards to help prevent damage to either the console or the power supply itself. The power supply will automatically turn off in cases of too much current flow, too-high voltage, or too-high temperature. When such a condition exists, the light on the power supply will turn from green (normal) to orange or to red, or the light will turn off. When the power supply light is green, the power supply is correctly functioning.

Avoid the following problems to help the power supply work:
  • Do not block any ventilation openings on the power supply.
  • Do not put the power supply on a bed, on a sofa, or on any other soft surface that may block ventilation openings.
  • Do not put the power supply in a confined space, such as a bookcase, a rack, or a stereo cabinet, unless the space is well-ventilated.
  • Do not put the power supply near any heat source, such as a radiator, a heat vent, a stove, or an amplifier.
Modification Type:MajorLast Reviewed:11/18/2005
Keywords:kbxboxext kbXbox360PacRimPortal kbXbox360EuropePortal kbXbox360AmericasPortal kbXboxConsole kbPubTypeKC kbtshoot KB906103
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