Error message on a Windows Server 2003-based computer: "STOP 0x0000007E" (906099)


The information in this article applies to:

  • Microsoft Windows Server 2003 SP1, when used with:
    • Microsoft Windows Server 2003, Standard Edition
    • Microsoft Windows Server 2003, Enterprise Edition
    • Microsoft Windows Server 2003, Standard x64 Edition
    • Microsoft Windows Server 2003, Enterprise x64 Edition
    • Microsoft Windows Server 2003, Enterprise Edition for Itanium-based Systems

SYMPTOMS

On a Microsoft Windows Server 2003-based computer, you receive the following Stop error message:
STOP 0x0000007E (0xC0000005, parameter2 , parameter3 , parameter4 )
SYSTEM_THREAD_EXCEPTION_NOT_HANDLED
Notes
  • Not all "STOP 0x0000007E" error messages are caused by the problem that is described in this article.
  • The results of a Stop error may vary, depending on the computer's system failure settings.
  • The parameter values in this error message may vary, depending on the computer's configuration. However, in this particular instance, the first parameter is always "C0000005."

CAUSE

This problem occurs because the Mrxsmb.sys file does not increment the reference count when you post a work context to perform a reconnect.

RESOLUTION

Hotfix information

A supported hotfix is now available from Microsoft, but it is only intended to correct the problem that is described in this article. Only apply it to systems that are experiencing this specific problem. This hotfix may receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next Windows Server 2003 service pack that contains this hotfix.

To resolve this problem immediately, contact Microsoft Product Support Services to obtain the hotfix. For a complete list of Microsoft Product Support Services telephone numbers and information about support costs, visit the following Microsoft Web site:

http://support.microsoft.com/contactus/?ws=support

Note In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The usual support costs will apply to additional support questions and issues that do not qualify for the specific update in question.

Prerequisites

Because of file dependencies, this hotfix requires Microsoft Windows Server 2003 Service Pack 1.

Restart requirement

You must restart your computer after you apply this hotfix.

Hotfix replacement information

This hotfix does not replace any other hotfixes.

File information

The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time item in Control Panel.
Windows Server 2003, 32-bit versions with Service Pack 1
File nameFile versionFile sizeDateTimePlatform
Mrxsmb.sys5.2.3790.2507436,22412-Aug-200503:21x86
Windows Server 2003, x64-based versions with Service Pack 1
File nameFile versionFile sizeDateTimePlatform
Mrxsmb.sys5.2.3790.2507784,38412-Aug-200500:20x64
Windows Server 2003, Itanium-based versions with Service Pack 1
File nameFile versionFile sizeDateTimePlatform
Mrxsmb.sys5.2.3790.25071,168,38412-Aug-200500:20IA-64

STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

MORE INFORMATION

For more information, click the following article number to view the article in the Microsoft Knowledge Base:

824684 Description of the standard terminology that is used to describe Microsoft software updates

Modification Type:MinorLast Reviewed:7/26/2006
Keywords:kbBug kbfix kbQFE kbhotfixserver kbpubtypekc KB906099 kbAudITPRO
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