FIX: An access violation occurs in a COM+ based application, and the generic COM+ event ID 4786 is logged in the Application log in Windows Server 2003 (906092)

SYMPTOMS

On a computer that is running Microsoft Windows Server 2003, an access violation occurs in a Microsoft COM+ based application. Additionally, the following events are logged in the Application log:

Event 1
Event Type: Error
Event Source: Application
Error Event ID: 1000
Date: <Date>
Time: <Time>
User: N/A
Computer: ComputerName
Description: Faulting application dllhost.exe, version 5.2.3790.0, faulting module scrrun.dll, version 5.6.0.8515, fault address 0x0000152b.Event 2
Event Type: Error
Event Source: COM+
Event ID: 4786
Date: <Date>
Time: <Time>
User: N/A
Computer: ComputerName
Description: The system has called a custom component and that component has failed and generated an exception. This indicates a problem with the custom component. Notify the developer of this component that a failure has occurred and provide them with the information below.
Component Prog ID:
Server Application ID: {CADFDCA6-2B35-4E63-A4E3-9708C0C0B53A}
Server Application Instance ID: {2E6170B4-D19E-4D16-81B9-02C7D4B8E71C}
Server Application Name: API
The serious nature of this error has caused the process to terminate.
Exception: C0000005
Address: 0x7354152B
Call Stack:
scrrun!DllCanUnloadNow + 0x123
scrrun!DoOpenPipeStream + 0x1212
ole32!CoCreateInstance + 0xba
ole32!CoFreeAllLibraries + 0x2aa Event 3
Event Type: Information
Event Source: COM+
Event ID: 777
Date: <Date>
Time: <Time>
User: N/A
Computer: ComputerName
Description: Application image successfully dumped.C:\WINDOWS\system32\com\dmp\{FAFE2D58-DDFF-4E1D-911B-7B9A06B0F24C}_2005_07_07_17_10_01.dmp
Server Application ID: {CADFDCA6-2B35-4E63-A4E3-9708C0C0B53A}
Server Application Instance ID: {2E6170B4-D19E-4D16-81B9-02C7D4B8E71C}
Server Application Name: API
Comsvcs.dll file version: ENU 2001.12.4720.130 shp

RESOLUTION

Hotfix information

A supported hotfix is now available from Microsoft, but it is only intended to correct the problem that is described in this article. Only apply it to systems that are experiencing this specific problem. This hotfix may receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next Windows Server 2003 service pack that contains this hotfix.

To resolve this problem immediately, contact Microsoft Product Support Services to obtain the hotfix. For a complete list of Microsoft Product Support Services telephone numbers and information about support costs, visit the following Microsoft Web site:

http://support.microsoft.com/contactus/?ws=support

Note In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The usual support costs will apply to additional support questions and issues that do not qualify for the specific update in question.

Prerequisites

To apply this hotfix, you must have Windows Server 2003 Service Pack 1 (SP1) installed on the computer.

Restart requirement

You must restart the computer after you apply this hotfix.

Hotfix replacement information

This hotfix does not replace any other hotfixes.

File information

The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.Windows Server 2003, 32-bit versions

   Date         Time   Version     Size     File name
   ---------------------------------------------------
   08-Sep-2005  05:29  5.6.0.8830  151,552  Scrrun.dll

Windows Server 2003, 64-bit version

   Date         Time   Version     Size     File name    Platform
   --------------------------------------------------------------
   08-Sep-2005  06:17  5.6.0.8830  269,312  Scrrun.dll   x64
   08-Sep-2005  06:17  5.6.0.8830  151,552  Wscrrun.dll  x86

Windows Server 2003, IA-64 bit version

   Date         Time   Version     Size     File name    Platform
   --------------------------------------------------------------
   08-Sep-2005  06:17  5.6.0.8830  398,848  Scrrun.dll   IA-64
   08-Sep-2005  06:17  5.6.0.8830  151,552  Wscrrun.dll  x86