You may receive an "ERROR: Unable to create GetEngineFiles Mutex, hr = 5, Account = SEMDeployment" error message in Antigen (906027)


The information in this article applies to:

  • Sybari Antigen 8.0 for IM
  • Sybari Antigen 8.0 for Microsoft Exchange
  • Sybari Antigen 8.0 for Microsoft SharePoint Portal Server
  • Sybari Antigen 8.0 for SMTP Gateways
Content Maintenance:43459

SYMPTOMS

In Sybari Antigen, you may receive one of the following error messages:
ERROR: Unable to create GetEngineFiles Mutex, hr = 5, Account = SEMDeployment
ERROR: Unable to create GetEngineFiles Mutex, hr = 5, Account = Localsystem

CAUSE

This issue occurs if the following conditions are true:
  • You schedule engine updates on the local server.
  • Sybari Enterprise Manager sends engine updates to this server at the same time that the scheduled engine updates occur.
You should not schedule engine updates on a local server that is running Antigen if Sybari Enterprise Manager is already sending engine updates to this sever.

RESOLUTION

To resolve this issue, disable any scheduled engine updates on the local server.
Modification Type:MajorLast Reviewed:11/11/2005
Keywords:kbtshoot KB906027
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