The Exchange Connector for Lotus Notes crashes when a user sends a recurring appointment to a Lotus Notes server (904830)



The information in this article applies to:

  • Microsoft Exchange 2000 Server
  • Microsoft Exchange Server 2003 Standard Edition
  • Microsoft Exchange Server 2003 Enterprise Edition

SYMPTOMS

When Microsoft Exchange Server 2003 or Microsoft Exchange 2000 Server sends a recurring appointment to a Lotus Notes server through the Exchange Connector for Lotus Notes, an access violation may occur. When this problem occurs, the Exchange Connector for Lotus Notes crashes. Therefore, mail flow is disrupted.

CAUSE

This problem may occur if the user who sends the recurring appointment is in one of the following time zones:
  • (GMT+5:45) Kathmandu
  • (GMT+13:00) Nuku'alofa
  • (GMT+6:30) Rangoon

RESOLUTION

Hotfix information

A supported hotfix is now available from Microsoft, but it is only intended to correct the problem that is described in this article. Only apply it to systems that are experiencing this specific problem. This hotfix may receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next Exchange Server 2003 service pack that contains this hotfix.

To resolve this problem immediately, contact Microsoft Product Support Services to obtain the hotfix. For a complete list of Microsoft Product Support Services telephone numbers and information about support costs, visit the following Microsoft Web site:Note In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The usual support costs will apply to additional support questions and issues that do not qualify for the specific update in question.

Exchange Server 2003

Prerequisites

Because of file dependencies, this hotfix requires Microsoft Exchange Server 2003 Service Pack 1 (SP1).

Restart requirement

You do not have to restart the computer after you apply this hotfix.

Hotfix replacement information

This hotfix does not replace any other hotfixes.

File information

The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.
File nameFile versionFile sizeDateTimePlatform
Lsmexhc.dll6.5.7233.48124,41613-Sep-200505:15x86

Exchange 2000 Server

Prerequisites

Because of file dependencies, this hotfix requires Microsoft Exchange 2000 Server Service Pack 3 (SP3).

Restart requirement

When you apply this hotfix, you have the option to stop the Microsoft Exchange Connector for Lotus Notes during the installation process. If you do not stop the Connector for Lotus Notes, you must restart the computer for the hotfix to take effect.

Hotfix replacement information

This hotfix does not replace any other hotfixes.

File information

The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.
File nameFile versionFile sizeDateTimePlatform
Lsmexhc.dll6.0.6617.85139,26417-Aug-200502:08x86
For more information, click the following article number to view the article in the Microsoft Knowledge Base:

301378 How to obtain the latest Exchange 2000 Server service pack

STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

MORE INFORMATION

The third-party products that this article discusses are manufactured by companies that are independent of Microsoft. Microsoft makes no warranty, implied or otherwise, regarding the performance or reliability of these products. For more information, click the following article numbers to view the articles in the Microsoft Knowledge Base:

824684 Description of the standard terminology that is used to describe Microsoft software updates

817903 New naming schema for Exchange Server software update packages



Microsoft continues to update the tools that support interoperability among Lotus Domino R5 and Lotus Domino 6, Microsoft Exchange Server 2003, and Microsoft Windows Server 2003 Active Directory. The updated tools for Lotus Domino replace the following tools that are included with Exchange Server 2003 and with Microsoft Exchange Server 2003 Service Pack 2:
  • Exchange Connector for Lotus Notes
  • Calendar Connector for Lotus Notes
  • Migration Wizard for Lotus Notes
To obtain these tools and to obtain guidance and additional resources, visit the following Microsoft Web site: These updated tools provide additional functionality and address several issues that customers reported with earlier versions of the tools.

Modification Type:MinorLast Reviewed:7/24/2006
Keywords:kbQFE KBHotfixServer kbExchange2000preSP4fix kbfix kbBug kbExchange2003preSP2fix kbpubtypekc KB904830