A user who is logged on to an Outlook 2002 client computer cannot change the domain password in a Windows 2000 domain (904765)

SYMPTOMS

Consider the following scenario:

Update Rollup 1 for Microsoft Windows 2000 Service Pack 4 is installed on a Windows 2000-based primary domain controller (PDC) emulator.
A user who is logged on to a Microsoft Outlook 2002 or Outlook 2000 client computer tries to change the domain password by using the Outlook 2002 or Outlook 2000 interface.
The client computer belongs to a workgroup.

In this scenario, the user cannot change the domain password on the Outlook 2002 client computer. This issue does not occur on Outlook 2003 client computer.

RESOLUTION

Hotfix information

Note To resolve this problem, install this hotfix on the PDC emulator of the domain where the Exchange server is a member.

A supported hotfix is now available from Microsoft, but it is only intended to correct the problem that this article describes. Apply it only to systems that are experiencing this specific problem.

To resolve this problem, contact Microsoft Product Support Services to obtain the hotfix. For a complete list of Microsoft Product Support Services telephone numbers and information about support costs, visit the following Microsoft Web site:

http://support.microsoft.com/contactus/?ws=support

Note In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The usual support costs will apply to additional support questions and issues that do not qualify for the specific update in question.

Prerequisites

No prerequisites are required.

Restart requirement

You must restart the computer after you apply this hotfix.

Hotfix replacement information

This hotfix does not replace any other hotfixes.

File information

The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.

   Date         Time   Version           Size     File name
   --------------------------------------------------------------
   20-Sep-2005  09:07  5.0.2195.7071     393,488  Samsrv.dll       
   21-Apr-2005  10:07  5.0.2195.7040   6,309,376  Sp3res.dll
   25-Feb-2005  17:43  6.1.22.4          371,936  Updspapi.dll

MORE INFORMATION

For more information, click the following article number to view the article in the Microsoft Knowledge Base:

891861 Update Rollup 1 for Windows 2000 SP4 and known issues

For more information, click the following article numbers to view the articles in the Microsoft Knowledge Base:

816915 New file naming schema for Microsoft Windows software update packages

824684 Description of the standard terminology that is used to describe Microsoft software updates