You receive events 21421 and 21245 in the Microsoft Operations Manager (MOM) 2005 Operator Console if you use a response script for a rule in MOM 2005 (904747)
The information in this article applies to:
- Microsoft Operations Manager 2005
SYMPTOMSYou receive the following events in the Microsoft Operations
Manager (MOM) 2005 Operator Console:Type: Warning
Source: Microsoft Operations Manager
Category: MOM Agent
Event ID: 21421
Computer: ComputerNameDescription:
The response 'script: ScriptName' has been running more than time seconds and exceeded the time allowed to run. This might indicate the response is engaged in an infinite loop or is hanging.
Type: Warning
Source: Microsoft Operations Manager
Category: MOM Agent
Event ID: 21245
Computer: ComputerNameDescription:
The response processor failed to execute a response. The response returned the error message : The remote procedure call failed. Response ID: { response GUID}
Response description: script : Response script nameThese symptoms occur if the following conditions are
true:
- You use a response script for a rule in MOM
2005.
- The response script uses the Run method of the
WScript.Shell object to run an executable file from a remote share
folder. For example, the command line of
the response script looks similar to this command line:
cmd = "\\Remote computer name\Share folder name\Executable file name.exe"
Set wsq = CreateObject("Wscript.Shell")
wsq.Run cmd, 5
Additionally, the following symptoms occur until the response script is
stopped by MOM 2005: - The executable file does not start in the MOM 2005
agent.
- The response script stops responding.
WORKAROUNDTo work around this problem, use one of the following
methods. Method 1Add cmd /c to the command line of
the response script. For example, the command line looks similar to this command line after you add cmd /c to the command line of
the response script: cmd = "cmd /c \\Remote computer name\Share folder name\Executable file name.exe"
Set wsq = CreateObject("Wscript.Shell")
wsq.Run cmd, 5 Method 2Add the remote server that contains the share folder to the
Web sites list of the Local intranet zone. To do this, follow these steps:
- In Microsoft Internet Explorer, click Internet Options on the
Tools menu.
- On the Security tab, click Local intranet, and then click Sites.
- Click Advanced, type
the remote server name in the Add the Web site to the zone box, and then click Add.
STATUSMicrosoft
has confirmed that this is a problem in the Microsoft products that are listed
in the "Applies to" section.
| Modification Type: | Major | Last Reviewed: | 8/11/2005 |
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| Keywords: | kberrmsg kbtshoot kbprb KB904747 kbAudITPRO |
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