The MOM 2005 service does not start on a MOM Management Server (904746)
The information in this article applies to:
- Microsoft Operations Manager 2005
SYMPTOMSThe Microsoft Operations Manager (MOM) 2005 service does not
start on a MOM Management Server even though you have made no changes to
the Management Server. Additionally, an error message that is similar
to the following is logged in the MOMService.mc8 log file on the Management
Server: Err:Failed to open queue D:\Documents and
Settings\All Users\Application Data\Microsoft\Microsoft Operations
Manager\Config Group Name\ServerQueue.pqf:
OpenFailed Note The MOMService.mc8 log file is located in the %windir%\Temp\Microsoft
Operations Manager folder. CAUSEThis problem occurs because the files in the
%systemdrive%\Documents and Settings\All Users\Application
Data\Microsoft\Microsoft Operations Manager\Configuration Group
Name folder are corrupted.RESOLUTIONTo resolve this problem, clear all the files in the
%systemdrive%\Documents and Settings\All Users\Application
Data\Microsoft\Microsoft Operations Manager\Configuration Group
Name folder by using the MOM Information Utility (MOMInfo.exe).
This utility is included in the MOM 2005 Resource Kit. For example, type
mominfo.exe /clearqueue to clear all files.
Note If the MOM service still does not start after you
use this utility, move the files in the %systemdrive%\Documents and
Settings\All Users\Application Data\Microsoft\Microsoft Operations
Manager\Configuration Group Name folder to a
temporary folder, and then start the MOM service.STATUSMicrosoft
has confirmed that this is a problem in the Microsoft products that are listed
in the "Applies to" section.
| Modification Type: | Major | Last Reviewed: | 7/26/2005 |
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| Keywords: | kberrmsg kbtshoot kbprb KB904746 kbAudITPRO |
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