You cannot create a new provider immediately after you have created a provider in the MOM 2000 Administrator Console (904736)


The information in this article applies to:

  • Microsoft Operations Manager 2000

SYMPTOMS

You cannot create a new provider, for example, a Windows NT Performance Counter provider, in the Microsoft Operations Manager (MOM) 2000 Administrator Console. Additionally, you receive the following error message if you try to quit the MOM 2000 Administrator Console:
An internal error has occurred. The result code returned was 0x80004005. Please provide this number to technical support.
After you click Details, you receive an error message that is similar to the following error message:
The instruction at "0x675affb6" referenced memory at "0x00000004". The memory could not be "read".
Click on OK to terminate the program
This symptom occurs if the following conditions are true:
  • You try to create a new provider immediately after you have created a provider in the MOM 2000 Administrator Console.
  • Microsoft Commerce Server 2000 and the MOM 2000 Administrator Console are both installed on the same computer.

WORKAROUND

To work around this problem, do not install Microsoft Commerce Server 2000 and MOM 2000 Administrator Console on the same computer.

STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.
Modification Type:MajorLast Reviewed:8/18/2005
Keywords:kbtshoot kberrmsg kbprb KB904736 kbAudITPRO
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