The Information Store service stops responding in Exchange Server 2003 SP1 when a CDO 1.21-based program uses the SetLocaleIDs method to set the codepage of a MAPI session (904633)


The information in this article applies to:

  • Microsoft Exchange Server 2003 Enterprise Edition, Service Pack 1 (SP-1)
  • Microsoft Exchange Server 2003 Standard Edition, Service Pack 1 (SP1)

SYMPTOMS

Consider the following scenario. You use a Collaboration Data Objects (CDO) 1.21-based program in Microsoft Exchange Server 2003 Service Pack 1 (SP1). This CDO 1.21-based program uses the SetLocaleIDs method to set the codepage of a MAPI session. In this scenario, the CDO 1.21-based program fails. Additionally, you may find that the Information Store service stops resending in Exchange Server 2003 SP1.

RESOLUTION

Hotfix information

A supported hotfix is now available from Microsoft, but it is only intended to correct the problem that is described in this article. Only apply it to systems that are experiencing this specific problem. This hotfix may receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next Microsoft Exchange Server 2003 service pack that contains this hotfix.

To resolve this problem immediately, contact Microsoft Product Support Services to obtain the hotfix. For a complete list of Microsoft Product Support Services telephone numbers and information about support costs, visit the following Microsoft Web site:

http://support.microsoft.com/contactus/?ws=support

Note In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The usual support costs will apply to additional support questions and issues that do not qualify for the specific update in question.

Prerequisites


Because of file dependencies, this hotfix requires Microsoft Exchange Server 2003 SP1.

For more information, click the following article number to view the article in the Microsoft Knowledge Base:

836993 How to obtain the latest service packs for Exchange Server 2003


Restart requirement

You do not have to restart your computer after you apply this hotfix.

Hotfix replacement information

This hotfix does not replace any other software updates.

File information

The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.
File nameFile versionFile sizeDateTimePlatform
Mdbmsg.dll6.5.7233.473,270,14408-Sep-200503:59x86
Redir.aspNot applicable3,30404-Jun-200501:56Not applicable
Store.exe6.5.7233.475,182,46408-Sep-200504:34x86

STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.
Modification Type:MajorLast Reviewed:10/26/2005
Keywords:kbexchSTORE kbQFE kbfix kbBug KB904633 kbAudITPRO
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