FIX: Event ID 20 "Volume Shadow Copy Service error" is logged when you back up the System State on a Windows Server 2003 x64 Edition-based computer that is running SQL Server 2000 (904418)

RESOLUTION

To resolve this problem, download the hotfix that is mentioned in the following Microsoft Knowledge Base article:

Hotfix information

A supported hotfix is now available from Microsoft, but it is only intended to correct the problem that is described in this article. Only apply it to systems that are experiencing this specific problem. This hotfix may receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next Microsoft SQL Server 2000 service pack that contains this hotfix.

To resolve this problem immediately, contact Microsoft Product Support Services to obtain the hotfix. For a complete list of Microsoft Product Support Services telephone numbers and information about support costs, visit the following Microsoft Web site:Note In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The usual support costs will apply to additional support questions and issues that do not qualify for the specific update in question.

Prerequisites

For more information about how to obtain SQL Server 2000 Service Pack 4, click the following article number to view the article in the Microsoft Knowledge Base:

Restart information

You do not have to restart the computer after you apply this hotfix.

Registry information

You do not have to change the registry after you apply this hotfix.

Hotfix file information

This hotfix contains only those files that are required to correct the issues that this article discusses. This hotfix may not contain of all the files that you must have to fully update a product to the latest build.

The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.

File name	File version	File size	Date	Time	Platform
Dbmslpcn.dll	2000.85.1101.0	105,984	31-Jan-2006	03:55	x64
Sqlvdi.dll	2000.85.1054.0	156,160	29-Sep-2005	09:49	x64
Sqlvdi.dll	2000.85.1054.0	119,296	31-Jan-2006	09:04	x86

Note Because of file dependencies, the most recent hotfix or feature that contains these files may also contain additional files.

Hotfix installation information

Currently, no automatic hotfix installer is available for this hotfix. Therefore, you must manually apply this hotfix. To do this, follow these steps:

1. Run the SQL2000-KB913100-v8.00.1101-x64-ENU.exe package to extract the following two files:
   • x64\Sqlvdi.dll
   • x86\Sqlvdi.dll
   These files are extracted into the directory in which you run the SQL2000-KB913100-v8.00.1101-x64-ENU.exe package.
2. Copy the x86\Sqlvdi.dll file to the Drive:\Program Files (x86)\Microsoft SQL Server\80\COM directory.
3. Copy the x64\Sqlvdi.dll file to the Drive:\Program Files\Microsoft SQL Server\80\COM directory.
   
   Note If this path does not exist, you must create this path.
4. Click Start, click Run, type cmd in the Open box, and then click OK.
5. Change the directory to the directory to which you copied the x86 version of the Sqlvdi.dll file.
6. Type the following command, and then press ENTER to register the x86 version of Sqlvdi.dll:

   regsvr32 sqlvdi.dll

7. Change the directory to the directory to which you copied the x64 version of the Sqlvdi.dll file.
8. Type the following command, and then press ENTER to register the x64 version of Sqlvdi.dll:

   regsvr32 sqlvdi.dll

9. Restart the following:
   • The backup program
   • Any instances of SQL Server 2000
   • The VSS

Important

• You must apply this hotfix after you install SQL Server 2000 Service Pack 4 (SP4) on any one or more instances of SQL Server.
• You must apply both the x64 version and the x86 version of the Sqlvdi.dll file at the same time. The new SQL Server Virtual Device Interface (VDI) support that is included in this hotfix is not compatible with earlier x86 versions of Sqlvdi.dll.

If you run SQL Server 2000 in a cluster environment on a Windows Server 2003, Enterprise x64 Edition-based computer, you must also follow these steps:

1. Click Start, click Run, type Regedit, and then click OK.
2. Locate and then right-click the following registry subkey:

   HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Microsoft\MSSQLServer

3. Click Export, and then save this registry subkey to a SQL1.reg file.
4. Locate and then right-click the following registry subkey:

   HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Microsoft\Microsoft SQL Server

5. Click Export, and then save this registry subkey to a SQL2.reg file.
6. In Notepad, open the SQL1.reg file, and then follow these steps:
   1. On the Edit menu, click Replace.
   2. In the Find what box, type Wow6432Node\Microsoft.
   3. In the Replace with box, type Microsoft.
   4. Save the changes to the SQL1.reg file.
   5. Exit Notepad.
7. Repeat step 6 for the SQL2.reg file.
8. Right-click each modified .reg file, click Merge, and then click Yes when you are prompted to add this information to the registry.
9. Restart the server.