An SBP-2 device does not work when it is connected to a Windows XP SP2-based computer (904412)


The information in this article applies to:

  • Microsoft Windows XP Home Edition SP2
  • Microsoft Windows XP Professional SP2
  • Microsoft Windows XP 64-Bit Edition Version 2002
  • Microsoft Windows XP 64-Bit Edition Version 2003

SYMPTOMS

When you connect a Serial Bus Protocol 2 (SBP-2) device, such as an IEEE 1394 device, to a Microsoft Windows XP-based computer, you may experience the following symptoms:
  • The SBP-2 device stops responding (hangs) or does not work.
  • The SBP-2 device is not displayed in Device Manager.
  • IEEE 1394 devices that are already connected to the computer stop responding or do not work.

RESOLUTION

To resolve this problem, download the update for Windows XP from the Microsoft Download Center Web site.

The following file is available for download from the Microsoft Download Center:

DownloadDownload the WindowsXP-KB904412-v2-x86-ENU.exe package now.

Release Date: October 7, 2005

For more information about how to download Microsoft support files, click the following article number to view the article in the Microsoft Knowledge Base:

119591 How to obtain Microsoft support files from online services

Microsoft scanned this file for viruses. Microsoft used the most current virus-detection software that was available on the date that the file was posted. The file is stored on security-enhanced servers that help prevent any unauthorized changes to the file.

STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

MORE INFORMATION

For more information, click the following article number to view the article in the Microsoft Knowledge Base:

824684 Description of the standard terminology that is used to describe Microsoft software updates

Modification Type:MinorLast Reviewed:7/24/2006
Keywords:kbfix kbbug kbQFE kbHotfixServer kbpubtypekc KB904412 kbAudEndUser
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