You receive a "Stop 0x0000001e" error message after you install Update Rollup 1 for Windows 2000 Service Pack 4 (904374)

RESOLUTION

Hotfix information

A supported hotfix is now available from Microsoft, but it is only intended to correct the problem that this article describes. Apply it only to systems that are experiencing this specific problem.

To resolve this problem, contact Microsoft Product Support Services to obtain the hotfix. For a complete list of Microsoft Product Support Services telephone numbers and information about support costs, visit the following Microsoft Web site:Note In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The usual support costs will apply to additional support questions and issues that do not qualify for the specific update in question.

Prerequisites

No prerequisites are required to install this hotfix.

Restart requirement

You must restart the computer after you apply this hotfix.

Hotfix replacement information

This hotfix does not replace any other hotfixes.

File information

The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.

   Date         Time   Version            Size    File name
   --------------------------------------------------------------
   14-Jul-2005  12:24  5.0.2195.7059      74,384  Scsiport.sys

Hotfix replacement information

After you experience the problem that is mentioned in this article, Windows no longer starts. Therefore, to install this hotfix, follow these steps:

1. Start the Windows Recovery Console. To do this, follow these steps:
   1. Start the computer by using the Windows 2000 Setup floppy disks or by using the Windows 2000 CD.
   2. At the Welcome to Setup screen, press R to repair a Windows installation.
   3. Press C to start the Windows Recovery Console.
   4. Type the number that corresponds to the Windows installation that you want to repair, and then press ENTER.
   5. Type the administrator password, and then press ENTER.
      
      Note If you do not have an administrator password, just press ENTER.
2. Rename the Scsiport.sys file to Scsiport.sys.old. This file is located in the %windir%\System32\Drivers folder.
3. Copy the Scsiport.sys file from Windows 2000 SP4 to the %windir%\System32\Drivers folder. For information about how to extract service pack files, see the Readme document (ReadMeSP.htm) for Windows 2000 SP4. To see this document, visit the following Microsoft Web site:

   http://www.microsoft.com/windows2000/downloads/servicepacks/SP4/ReadMeSP.htm

4. Quit the Windows Recovery Console, and then start the computer.
5. Install the hotfix package that is mentioned in this article.
6. When you are prompted, restart the computer.