Office programs may stop responding when you save a new file to a floppy disk drive on a Windows 2000-based computer that has Update Rollup 1 for Windows 2000 SP4 installed (904368)


The information in this article applies to:

  • Microsoft Windows 2000 Server
  • Microsoft Windows 2000 Professional
  • Microsoft Windows 2000 Advanced Server
  • Microsoft Windows 2000 Datacenter Server
  • Microsoft Office Excel 2003
  • Microsoft Office Word 2003

SYMPTOMS

On a Microsoft Windows 2000-based computer that has Update Rollup 1 for Windows 2000 Service Pack 4 (SP4) installed, Microsoft Office programs may stop responding when you save a new file to a floppy disk drive. For example, when you save a new Microsoft Word document to a floppy disk drive, Word may stop responding.

RESOLUTION

To resolve this problem, use one of the following methods.

Method 1: Install version 2 of Update Rollup 1 for Windows 2000 SP4

To install version 2 of Update Rollup 1 for Windows 2000 SP4, visit the following Microsoft Web site:

http://www.microsoft.com/downloads/details.aspx?FamilyID=b54730cf-8850-4531-b52b-bf28b324c662&DisplayLang=en

Method 2: Install the 904368 update

To install a specific update that resolves this problem, download and install the following file. The following file is available for download from the Microsoft Download Center:

DownloadDownload the Update for Windows 2000 (KB904368) package now.

For more information about how to download Microsoft support files, click the following article number to view the article in the Microsoft Knowledge Base:

119591 How to obtain Microsoft support files from online services

Microsoft scanned this file for viruses. Microsoft used the most current virus-detection software that was available on the date that the file was posted. The file is stored on security-enhanced servers that help prevent any unauthorized changes to the file.

STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

MORE INFORMATION

For more information about how hotfix packages are named, click the following article number to view the article in the Microsoft Knowledge Base:

816915 New file naming schema for Microsoft Windows software update packages

For more information, click the following article number to view the article in the Microsoft Knowledge Base:

824684 Description of the standard terminology that is used to describe Microsoft software updates

Modification Type:MinorLast Reviewed:7/26/2006
Keywords:kbBug kbWin2000preSP5fix kbfix kbHotfixRollup kbHotfixServer kbQFE kbpubtypekc KB904368 kbAudITPRO
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