SYMPTOMS
You may not be able to synchronize offline files as you expect in Microsoft Windows XP. When this problem occurs, you may receive one of the following error messages.
Error message 1More data is available.
Error message 2The system cannot find the file specified.
You cannot resolve the problem by restarting the computer.
RESOLUTION
Hotfix information
A supported hotfix is now available from Microsoft, but it is only intended to correct the problem that is described in this article. Only apply it to systems that are experiencing this specific problem. This hotfix may receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next Windows XP service pack that contains this hotfix.
To resolve this problem immediately, contact Microsoft Product Support Services to obtain the hotfix. For a complete list of Microsoft Product Support Services telephone numbers and information about support costs, visit the following Microsoft Web site:
Note In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The usual support costs will apply to additional support questions and issues that do not qualify for the specific update in question.
Prerequisites
To apply this hotfix, you must have Microsoft Windows XP Service Pack 1 (SP1) or Windows XP Service Pack 2 (SP2) installed on the computer.
Restart requirement
You must restart the computer after you apply this hotfix.
Hotfix replacement information
This hotfix does not replace any other hotfixes.
File information
The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the
Time Zone tab in the Date and Time tool in Control Panel.
Windows XP with Service Pack 1 Date Time Version Size File name
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28-Oct-2004 01:29 5.1.2600.1599 92,160 Cscdll.dll
16-Aug-2005 00:02 5.1.2600.1729 431,232 Mrxsmb.sys
12-Oct-2004 16:22 5.1.2600.1599 170,112 Rdbss.sysWindows XP with Service Pack 2 Date Time Version Size File name
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16-Aug-2005 00:01 5.1.2600.2739 452,864 Mrxsmb.sys