Word 2002 stops responding when you create a new e-mail message in Outlook 2002 (903218)


The information in this article applies to:

  • Microsoft Word 2002
  • Microsoft Outlook 2002

SYMPTOMS

Microsoft Word 2002 stops responding if one of the following conditions is true:
  • You create a new e-mail message in Microsoft Outlook 2002 with Word 2002 as the default e-mail editor.
  • You open the Email.dot template in Word 2002.

CAUSE

This issue occurs when the Email.dot file is damaged.

RESOLUTION

To resolve this issue, follow these steps:
  1. Click Start, and then click Search.
  2. Click All files and folders.
  3. Type email.dot in the All or part of the file name box.
  4. Click Search.
  5. After the file is found, right-click Email.dot, and then click Rename.
  6. Type old_email.dot, and then press ENTER.
  7. Close the Search window.
  8. Click Start, click Run, type appwiz.cpl in the Open box, and then click OK.
  9. In the Currently installed programs list, click your version of Microsoft Office XP, and then click Change.
  10. On the Maintenance Mode Options screen, click Repair Office, and then click Next.
  11. On the Reinstall or Repair Office installation screen, click Detect and Repair errors in my Office installation.
  12. Click to select the Restore my Start Menu Shortcuts check box, and then click Install.
  13. Click OK when the installation has completed successfully.
Modification Type:MinorLast Reviewed:7/27/2006
Keywords:kbtemplate kbemail kbtshoot kbprb KB903218 kbAudEndUser
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