INTRODUCTION
This article describes a hotfix that you can apply to modify the way that Microsoft Exchange Server 2003 handles a disabled Active Directory directory service user account that is associated with an Exchange Server 2003 mailbox.
Note The functionality of this hotfix is not included in Microsoft Exchange 2003 Service Pack 2 (SP2). Therefore, if you install Exchange Server 2003 SP2, the behavior will revert to a state that is prior to the hotfix. If you require the functionality of this hotfix after you apply Exchange Server 2003 SP2, view the following Microsoft Knowledge Base article for more information:
916783 A hotfix is available to change the way that Exchange Server 2003 SP2 handles a disabled Active Directory user account that is associated with an Exchange Server 2003 mailbox
MORE INFORMATION
A disabled user account that is associated with an Exchange Server 2003 mailbox requires the
Associated External Account right together with the
msExchMasterAccountSid property for Exchange Server 2003 to successfully perform any one or more of the following actions:
- Enable a different user to log on to the mailbox
- Enable the mailbox to receive messages
- Include the mailbox in a public folder access control list
- Include the mailbox in a mailbox folder access control list
- Move the mailbox
- Enable the mailbox cleanup agent to successfully finish
The Microsoft Exchange Information Store service contains logic that assumes that every disabled user account that is associated with an Exchange Server 2003 mailbox has the
Associated External Account right and the
msExchMasterAccountSid property. If Exchange Server 2003 performs one of these actions on a disabled user account that does not have the
msExchMasterAccountSid property, event ID 9548 is logged in the Application log. Additionally, the action that Exchange Server 2003 performed finishes unsuccessfully.
A hotfix is available to change the logic in the Microsoft Exchange Information Store service. After you apply this hotfix, the Microsoft Exchange Information Store service acts as if the
msExchMasterAccountSid property is set to the well-known
SELF SID value. Therefore, instead of finishing unsuccessfully, the Microsoft Exchange Information Store service uses the
objectSid property of the disabled user account.
Hotfix information
A supported hotfix is now available from Microsoft, but it is only intended to correct the problem that is described in this article. Only apply it to systems that are experiencing this specific problem. This hotfix may receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next Microsoft Exchange Server 2003 service pack that contains this hotfix.
To resolve this problem immediately, contact Microsoft Product Support Services to obtain the hotfix. For a complete list of Microsoft Product Support Services telephone numbers and information about support costs, visit the following Microsoft Web site:
Note In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The usual support costs will apply to additional support questions and issues that do not qualify for the specific update in question.
Prerequisites
No prerequisites are required to apply this hotfix.
Restart requirement
You do not have to restart the computer after you apply this hotfix. However, the Microsoft Exchange Information Store service and all its dependent services are automatically stopped and then restarted when you apply this hotfix.
Hotfix replacement information
This hotfix does not replace any other hotfixes.
File information
The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the
Time Zone tab in the Date and Time item in Control Panel.
|
| Mdbmsg.dll | 6.5.7234.3 | 3,269,632 | 23-Feb-2006 | 04:52 | x86 |
| Redir.asp | Not applicable | 3,304 | 29-Jan-2006 | 20:50 | Not applicable |
| Store.exe | 6.5.7234.3 | 5,201,408 | 23-Feb-2006 | 05:29 | x86 |