An access violation may occur when you use the DiskQuotaControl object on one or more processes simultaneously on a Windows Server 2003-based computer (903122)


The information in this article applies to:

  • Microsoft Windows Server 2003, Enterprise Edition
  • Microsoft Windows Server 2003, Standard Edition
  • Microsoft Windows Server 2003, Web Edition
  • Microsoft Windows Server 2003, Enterprise Edition for Itanium-based Systems
  • Microsoft Windows Server 2003, Enterprise x64 Edition
  • Microsoft Windows Server 2003, Standard x64 Edition

SYMPTOMS

On a Microsoft Windows Server 2003-based computer, you want to examine the current disk quota usage for each user of a volume. To do this, you use the DiskQuotaControl object on one or more processes simultaneously. When the DiskQuotaControl method is called, an access violation may occur in one or more of the processes, and you may receive the following error message:
Cscript.exe has encountered a problem and needs to close. We are sorry for the inconvenience.
If you were in the middle of something, the information you were working on might be lost.
Please tell Microsoft about this problem.
We have created an error report that you can send to help us improve APPNAME. We will treat this report as confidential and anonymous.
To see what data this error report contains, click here.
When you view the error report data, the following error signature information is displayed:
AppNameAppVerModNameModVerOffset
Cscript.exe5.6.0.8515Dskquota.dll5.2.3790.00x 000060fe

RESOLUTION

Hotfix Information

A supported hotfix is now available from Microsoft, but it is only intended to correct the problem that is described in this article. Only apply it to systems that are experiencing this specific problem. This hotfix may receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next Windows Server 2003 service pack that contains this hotfix.

To resolve this problem immediately, contact Microsoft Product Support Services to obtain the hotfix. For a complete list of Microsoft Product Support Services telephone numbers and information about support costs, visit the following Microsoft Web site:

http://support.microsoft.com/contactus/?ws=support

Note In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The usual support costs will apply to additional support questions and issues that do not qualify for the specific update in question.

Prerequisites

To apply this hotfix, you must have Windows Server 2003 Service Pack 1 (SP1) installed on your computer.

Restart requirement

You must restart your computer after you apply this hotfix if the dskquota.dll file is being used.

Hotfix replacement information

This hotfix does not replace any other hotfixes.

File information

The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.Microsoft Windows Server 2003, x86-based versions with Service Pack 1
   Date         Time   Version            Size    File name
   --------------------------------------------------------------
   23-Jul-2005  02:27  5.2.3790.2494      93,184  Dskquota.dll
Microsoft Windows Server 2003, Itanium-based versions with Service Pack 1
   Date         Time   Version            Size    File name
   --------------------------------------------------------------
   22-Jul-2005  12:02  5.2.3790.2494     282,624  Dskquota.dll     IA-64
   22-Jul-2005  12:02  5.2.3790.2494      93,184  Wdskquota.dll    x86
Microsoft Windows Server 2003, x64-based versions
   Date         Time   Version            Size    File name
   --------------------------------------------------------------
   22-Jul-2005  12:02  5.2.3790.2494     151,552  Dskquota.dll     
   22-Jul-2005  12:02  5.2.3790.2494      93,184  Wdskquota.dll
Microsoft has confirmed that this is a bug in the Microsoft products that are listed in the "Applies to" section.

MORE INFORMATION

The Windows Error Reporting dialog box appears when an error occurs that causes a fatal event in the program. The dialog box includes a button to send the information about the fatal event to Microsoft. Microsoft gathers information about these types of events in a database to try to identify the cause. For more information about the Microsoft Data Collection policy, visit the following Microsoft Web site:

http://oca.microsoft.com/en/dcp20.aspx



If you have disabled error reporting, you do not receive any visual notification when a fatal event occurs. If you disable error reporting, a Drwtsn32.log file, a User.dmp file, or both files will be created, depending on the system configuration. For more information about disabling error reporting, click the following article numbers to view the articles in the Microsoft Knowledge Base:

310414 How to configure and use error reporting in Windows XP

276550 Description and availability of Internet Explorer Error Reporting tool

325075 How to disable error reporting by the Application Error Reporting tool in Office XP

For more information about the Drwtsn32.log file and about the User.dmp file, click the following article number to view the article in the Microsoft Knowledge Base:

308538 Description of the Dr. Watson for Windows (Drwtsn32.exe) tool

Additionally, the following application event log errors are written to the application event log:

Date: Date
Time: Time
Type: Error
User: N/A
Computer: Computer name
Source: SourcePH
Category: None
Event ID: 1000
Description: Faulting application Cscript.exee, version 5.6.0.8515, faulting module Dskquota.dll, version 5.2.3790.0, fault address 0x 000060fe.
For more information, see Help and Support Center at http://support.microsoft.com. Data: 0000: 41 70 70 6c 69 63 61 74 Applicat 0008: 69 6f 6e 20 46 61 69 6c ion Fail 0010: 75 72 65 20 20 63 73 63 ure csc 0018: 72 69 70 74 2e 65 78 65 ript.exe 0020: 20 35 2e 36 2e 30 2e 38 5.6.0.8 0028: 35 31 35 20 69 6e 20 64 515 in d 0030: 73 6b 71 75 6f 74 61 2e skquota. 0038: 64 6c 6c 20 35 2e 32 2e dll 5.2. 0040: 33 37 39 30 2e 30 20 61 3790.0 a 0048: 74 20 6f 66 66 73 65 74 t offset 0050: 20 30 30 30 30 36 30 66 000060f 0058: 65 e
Notes
  • IT administrators can use the Corporate Error Reporting (CER) tool to manage error reports and error messages that are created by the Windows Error Reporting (WER) client in Microsoft Windows XP, in Microsoft Windows Server 2003, and in error-reporting (ER) clients that are included in other Microsoft programs. If error-reporting clients are configured to work with CER 2.0, error reports are redirected to a CER shared folder instead of being sent to Microsoft. For more information, visit the following Microsoft Web site:

    http://www.microsoft.com/resources/satech/cer/

  • If you are using CER, you do not see Event ID 1001.
For more information about Event ID 1000 and about Event ID 1001, visit the following Microsoft Web site:

http://www.microsoft.com/technet/support/eventserrors.mspx

REFERENCES

For more information about the DiskQuotaControl object, visit the following Microsoft Developer Network (MSDN) Web site:
http://msdn.microsoft.com/library/default.asp?url=/library/en-us/shellcc/platform/shell/reference/objects/diskquotacontrol/diskquotacontrol.asp
Modification Type:MajorLast Reviewed:9/22/2006
Keywords:kbBug kberrmsg kbinfo kbOCAbucket kbQFE kbHotfixServer KB903122 kbAudDeveloper kbAudITPRO
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