The new window that you open in Internet Explorer displays a blank white page (902932)


The information in this article applies to:

  • Microsoft Windows XP Tablet PC Edition
  • Microsoft Windows XP Professional
  • Microsoft Windows XP Media Center Edition
  • Microsoft Windows XP Home Edition

SYMPTOMS

If you open a new window in Microsoft Internet Explorer 6, the new window displays a blank white page. This symptom also occurs if an HTML page opens a new window in Internet Explorer 6. Additionally, you receive the following error message if you try to perform a search on the page by using the Find (on This Page) command:
An error has occurred in this dialog.
Error 49: Interface not registered

CAUSE

This issue occurs if the dynamic link library (DLL) files that are related to Internet Explorer are not correctly registered.

RESOLUTION

To resolve this issue, re-register the DLL files that are related to Internet Explorer. To do this, follow these steps:
  1. Click Start, click Run, type regsvr32 urlmon.dll in the Open box, and then click OK.
  2. Click OK when you receive the following message:DllRegisterServer in urlmon.dll succeeded
  3. Repeat steps 1 and step 2 for the rest of the DLL files by replacing the regsvr32 urlmon.dll command in the Open box with the following commands:
    • regsvr32 actxprxy.dll
    • regsvr32 shdocvw.dll
    • regsvr32 mshtml.dll
    • regsvr32 browseui.dll
    • regsvr32 jscript.dll
    • regsvr32 vbscript.dll
    • regsvr32 oleaut32.dll
Modification Type:MajorLast Reviewed:6/16/2006
Keywords:kbtshoot kberrmsg kbprb KB902932 kbAudEndUser
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